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website using excessive bandwidth

FIXED
anthonyg
Grafter
Posts: 33
Thanks: 4
Registered: ‎03-06-2010

website using excessive bandwidth

I received an email yesterday that my little hobby website had exceed the daily transfer allowance by 78mb. I have written back humbly apologising (although how on earth I am supposed to be responsible for what everyone else on the internet does is a bit puzzling) but have had no reply and my website remains inactive. The idea of a daily allowance seems really ludicrous - I obviously dont get any credit for the months and months in which transfers are minimal'.

I have been a loyal Plusnet customer for many years and the website was a feature of the early packages. It's handy to have - but if this can't be resolved soon I will be forced to buy webspace elsewhere. My loyalty was reduced last year when Just the Name vanished. It is diminishing further.

Please can someone throw the switch and put it all back?

9 REPLIES 9
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,576
Thanks: 6,082
Fixes: 1,016
Registered: ‎21-04-2017

Re: website using excessive bandwidth

Hi there.
I'm sorry to hear this. I've raised a task with our dedicated e-mail/webspace team to investigate this for you. It should be picked up within the next 1-3 working days. Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
anthonyg
Grafter
Posts: 33
Thanks: 4
Registered: ‎03-06-2010

Re: website using excessive bandwidth

Thanks for your reply. I had earlier received a reply to my original ticket which suggested that the problem was not understood. I spoke to support this afternoon and the website has been approved to be "dearchived".

 

I don't understand why it needs a further 1-3 days. If the read-write block on the FTP server is removed then I can easily reload the entire site fairly quickly from a backup. Is there something massively technical about the archive process that needs specialists to reverse it?

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,576
Thanks: 6,082
Fixes: 1,016
Registered: ‎21-04-2017

Re: website using excessive bandwidth

The ticket on your account was waiting to be picked up by a specialist team to then raise a task with the relevant team (Who have access to the necessary systems/tools).

Ideally the support adviser from earlier today should/may have been able to raise the task themselves, but I’ve done that now so the ball is rolling.

I’m sorry again for this. Once the task is worked I should receive an email notification and I’ll come back here to double check with you everything is working OK.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 16,972
Thanks: 7,063
Fixes: 67
Registered: ‎22-08-2007

Re: website using excessive bandwidth

Has a change you’ve made to the site introduced a large image / graphic file?
anthonyg
Grafter
Posts: 33
Thanks: 4
Registered: ‎03-06-2010

Re: website using excessive bandwidth

No. In fact the first reply I had from Plusnet was on the lines of "you've got plenty of disk space left so is there still a problem?". When I talked to support, I was given the impression that the "excessive use" flag  might have been a system-generated mistake but I have no stats on the usage (the site being archived and therefore no longer accessible) so cannot take this any further.

Townman
Superuser
Superuser
Posts: 16,972
Thanks: 7,063
Fixes: 67
Registered: ‎22-08-2007

Re: website using excessive bandwidth

It’s not a matter of disk space. If you uploaded a hi-res picture of say 5MB (instead of scaling it for web use) viewing that one page just 16 times would blow your daily BANDWITH allowance for the site.
anthonyg
Grafter
Posts: 33
Thanks: 4
Registered: ‎03-06-2010

Re: website using excessive bandwidth

Yes, I fully understand that. The biggest file on my site was about 1.2mb and there are only five larger than 600kb. So either my site suddenly became amazingly popular (I should be so lucky) or something happened that cannot be explained without further info.

Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: website using excessive bandwidth

Fix

Can you check your site is working please, it should be back up and running as normal now.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
anthonyg
Grafter
Posts: 33
Thanks: 4
Registered: ‎03-06-2010

Re: website using excessive bandwidth

Thanks Chris, all back to normal.