website using excessive bandwidth
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- website using excessive bandwidth
19-04-2018 4:03 PM
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I received an email yesterday that my little hobby website had exceed the daily transfer allowance by 78mb. I have written back humbly apologising (although how on earth I am supposed to be responsible for what everyone else on the internet does is a bit puzzling) but have had no reply and my website remains inactive. The idea of a daily allowance seems really ludicrous - I obviously dont get any credit for the months and months in which transfers are minimal'.
I have been a loyal Plusnet customer for many years and the website was a feature of the early packages. It's handy to have - but if this can't be resolved soon I will be forced to buy webspace elsewhere. My loyalty was reduced last year when Just the Name vanished. It is diminishing further.
Please can someone throw the switch and put it all back?
Fixed! Go to the fix.
Re: website using excessive bandwidth
20-04-2018 8:21 PM
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Hi there.
I'm sorry to hear this. I've raised a task with our dedicated e-mail/webspace team to investigate this for you. It should be picked up within the next 1-3 working days. Apologies for the inconvenience caused.
Re: website using excessive bandwidth
20-04-2018 8:47 PM
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Thanks for your reply. I had earlier received a reply to my original ticket which suggested that the problem was not understood. I spoke to support this afternoon and the website has been approved to be "dearchived".
I don't understand why it needs a further 1-3 days. If the read-write block on the FTP server is removed then I can easily reload the entire site fairly quickly from a backup. Is there something massively technical about the archive process that needs specialists to reverse it?
Re: website using excessive bandwidth
20-04-2018 8:57 PM
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Ideally the support adviser from earlier today should/may have been able to raise the task themselves, but I’ve done that now so the ball is rolling.
I’m sorry again for this. Once the task is worked I should receive an email notification and I’ll come back here to double check with you everything is working OK.
Re: website using excessive bandwidth
23-04-2018 8:21 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: website using excessive bandwidth
23-04-2018 9:10 AM
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No. In fact the first reply I had from Plusnet was on the lines of "you've got plenty of disk space left so is there still a problem?". When I talked to support, I was given the impression that the "excessive use" flag might have been a system-generated mistake but I have no stats on the usage (the site being archived and therefore no longer accessible) so cannot take this any further.
Re: website using excessive bandwidth
23-04-2018 9:37 AM - edited 23-04-2018 9:38 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: website using excessive bandwidth
23-04-2018 9:56 AM
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Yes, I fully understand that. The biggest file on my site was about 1.2mb and there are only five larger than 600kb. So either my site suddenly became amazingly popular (I should be so lucky) or something happened that cannot be explained without further info.
23-04-2018 1:30 PM
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Can you check your site is working please, it should be back up and running as normal now.
Re: website using excessive bandwidth
23-04-2018 3:01 PM
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Thanks Chris, all back to normal.
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