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usa ip address

FedUp111
Newbie
Posts: 1
Registered: Thursday

usa ip address

cant access certain sites as my ip address is showing up as in the usa  . have called plusnet an no1 can sort it 

3 REPLIES
Moderator
Moderator
Posts: 19,214
Thanks: 2,138
Fixes: 341
Registered: ‎11-01-2008

Re: usa ip address


Moderators Note


This topic has been moved from Chat to Everything Else 

 


 

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

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Moderator
Moderator
Posts: 19,214
Thanks: 2,138
Fixes: 341
Registered: ‎11-01-2008

Re: usa ip address

Welcome to the forum - there's a thread on this issue here https://community.plus.net/t5/Plusnet-Feedback/IP-addresses-not-UK-Can-customers-please-report-any-p...

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 662
Thanks: 169
Fixes: 42
Registered: ‎26-03-2018

Re: usa ip address

Hi @FedUp111,

 

I'm sorry to hear that you're having problems with connecting to certain sites and that they are indicating that your IP address is showing as being in the USA.

 

I have checked every IP address that you have been connected on over the past 14 days and the geolocation data is showing that these are all UK IP addresses. If it's just the one website that you're experiencing this problem on, I would recommend that you contact them to find out what is causing this problem. If this is affecting multiple websites, please add the web addresses to the ticket on your account here. If you get back in touch on here once you've done this, we'll investigate this further for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team