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trouble with google chrome, freezing since joining plusnet

blueyamahas
Newbie
Posts: 1
Registered: ‎07-03-2017

trouble with google chrome, freezing since joining plusnet

I have been on windows 10 since it was launched and always run Microsoft edge as my default browser and used google chrome as my search engine, but since joining plusnet I have had serious trouble with the site freezing, which the only way out of this, is to reboot my computer, I never had this trouble with bt who is changed from, has anyone else had the same problem or can someone tell me how to sort this problem

6 REPLIES 6
Marketman
Rising Star
Posts: 65
Thanks: 8
Fixes: 1
Registered: ‎22-07-2016

Re: trouble with google chrome, freezing since joining plusnet

I too have been having this exact same problem over the last couple of weeks or so. I have been with Plusnet for almost 9 months so I don't think they are at fault, I suspect a Windows 10 or Chrome update. A clean with CCleaner helps for a day or two at least.

decomplexity
Rising Star
Posts: 493
Thanks: 26
Registered: ‎30-07-2007

Re: trouble with google chrome, freezing since joining plusnet

Which antivirus system are you using pls?

Zen from May 17. PN Business account from 2004 - 2017
Marketman
Rising Star
Posts: 65
Thanks: 8
Fixes: 1
Registered: ‎22-07-2016

Re: trouble with google chrome, freezing since joining plusnet

I am using McAfee Plusnet Protect. The 'lock up' was occuring daily up to a couple of days ago, since then it has been ok.

MKSlinky
Seasoned Pro
Posts: 866
Thanks: 239
Fixes: 3
Registered: ‎26-01-2016

Re: trouble with google chrome, freezing since joining plusnet

I get the same trouble but I don't believe Plusnet is at fault, it's most likely a bug with Chrome, it's not the best of browsers. Most annoyingly I find Chrome continues to run even when closed and a quick check in task manager shows it's using several hundred megs of memory at all times. Funnily enough I've also noticed a similar freeze issue with MS's Edge browser so maybe it's related to something else like Java or Flash, if they still use that?

Marketman
Rising Star
Posts: 65
Thanks: 8
Fixes: 1
Registered: ‎22-07-2016

Re: trouble with google chrome, freezing since joining plusnet

Just remembered that this might be Ad Blocker that might be causing this after a similar experience 12 months ago. After disabling blocker everything worked fine, I then reinstalled it and everything was ok again. I haven't done this yet this time as Chrome has not frozen for at least a week now (if it works leave well alone!).

MKSlinky
Seasoned Pro
Posts: 866
Thanks: 239
Fixes: 3
Registered: ‎26-01-2016

Re: trouble with google chrome, freezing since joining plusnet

That's quite possible, I use Ad Blocker myself and it does sometimes play up. See how it goes and if the problem returns try disabling Ad Blocker and restart your browser.