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transfer out of plusnet, domain not listed in my portal

adie
Newbie
Posts: 2
Registered: ‎04-09-2014

transfer out of plusnet, domain not listed in my portal

Hi All
My intention was to transfer my .co.uk's into 'Plusnet' - before reading into it properly.
(i thought the domain name would attach to the IP given by plusnet, but then looking its a 3rd party and wow the price!?)
anyway.,,
So my domains TAGS have been updated to FORCE9, they have gone from my fasthost account, but now i want to move them back without actually adding them to Plusnet, i dont really want to pay £30 a month for this mistake).
how do i move/update the tags of the  the 2 domain names back to fasthost if they wont appear under the domain list of hte plusnet porta.

cheers all
.adie.
4 REPLIES 4
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,041
Thanks: 2,688
Fixes: 171
Registered: ‎04-04-2007

Re: transfer out of plusnet, domain not listed in my portal

I'd suggest raising a support ticket requesting that the tag change is reverted.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

adie
Newbie
Posts: 2
Registered: ‎04-09-2014

Re: transfer out of plusnet, domain not listed in my portal

Ok cool,
Can this be done via email as i can only see a chat' and phone option for contact.
thank you for your help
Strat
Moderator
Moderator
Posts: 30,526
Thanks: 3,433
Fixes: 514
Registered: ‎14-04-2007

Re: transfer out of plusnet, domain not listed in my portal

It can't be done by email.
You will need to raise a ticket https://portal.plus.net/wizard/?p=wizard&page=22987&wizard_id=38 (login required)

Customer and Forum Moderator. Windows 10 Firefox 89.0.1 (64-bit)

Townman
Superuser
Superuser
Posts: 17,509
Thanks: 7,312
Fixes: 71
Registered: ‎22-08-2007

Re: transfer out of plusnet, domain not listed in my portal

@Adie,
I'd check that price, I think it is £30 per YEAR and that is for full management, hosting only is I think different.
You could also look at PlusNet's sister company justthename.co.uk - they are somewhat cheaper and can "point" your domain to PlusNET.
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.