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rDNS

Bobbymax
Newbie
Posts: 1
Registered: ‎13-02-2019

rDNS

Hi all, I would be grateful if one of the team could look a ticket 187019886 i have tried for nearly 2 week now to get someone to change rDNS for me to no avail.
People keep telling me it will be sorted within 24hrs but it never is.
I've just moved provider to you because I thought you had better customer service than the rest, please be better and resolve this for me.
2 REPLIES 2
HarryB
Community Gaffer
Community Gaffer
Posts: 5,179
Thanks: 1,458
Fixes: 255
Registered: ‎25-03-2015

Re: rDNS

Hi @Bobbymax, I do apologise for the delay responding to the ticket.

 

Moving forward, I've escalated the ticket to myself so I can make sure this is updated as soon as possible for you, however as it currently stands, we'd need you to set up the appropriate A record for us to be able to set this up.

I've responded to the ticket in more detail regarding this.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Mav
Moderator
Moderator
Posts: 20,593
Thanks: 3,873
Fixes: 431
Registered: ‎06-04-2007

Re: rDNS

Moderator's Note(s)

Thread moved from General Chat to Everything Else.

Forum Moderator and Customer
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