People keep telling me it will be sorted within 24hrs but it never is.
I've just moved provider to you because I thought you had better customer service than the rest, please be better and resolve this for me.
Hi @Bobbymax, I do apologise for the delay responding to the ticket.
Moving forward, I've escalated the ticket to myself so I can make sure this is updated as soon as possible for you, however as it currently stands, we'd need you to set up the appropriate A record for us to be able to set this up.
I've responded to the ticket in more detail regarding this.
I hope this helps.