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rDNS update

FIXED
infidelus
Rising Star
Posts: 56
Thanks: 10
Registered: ‎29-03-2015

rDNS update

I submitted a ticket (200239829) first thing Monday morning to request a change to my rDNS.

 

Now I know things are probably going to take longer with the current situation, but does anyone at Plusnet have any idea when I can expect my ticket to be answered as it's already been 5 days.

 

Plusnet aren't taking phone calls and their web chat is non-functional and the advice on the recorded message is to post here.

5 REPLIES 5
7up
Community Veteran
Posts: 15,361
Thanks: 1,176
Fixes: 14
Registered: ‎01-08-2007

Re: rDNS update

You'd be best posting in one of the tech support forums - this is general chat and PN rarely get involved here in normal times so in this time of crisis you can be sure they'll be too busy for chatting.

I need a new signature... i'm bored of the old one!
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: rDNS update


Moderators Note


This topic has been moved from Chat to Everything Else

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
infidelus
Rising Star
Posts: 56
Thanks: 10
Registered: ‎29-03-2015

Re: rDNS update

Thanks.  I looked at the other forum topics but none of them seemed particularly relevant which is why I posted in the General forum.  I can see this post has been moved to another sub-forum now so hopefully Plusnet will actually see it.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
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Registered: ‎01-01-2012

Re: rDNS update

Fix

Thanks for getting in touch @infidelus

That's been picked up for you and you should see the change within 24 hours

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
infidelus
Rising Star
Posts: 56
Thanks: 10
Registered: ‎29-03-2015

Re: rDNS update

Thanks Matthew, I've seen the ticket update now.