rDNS change
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- Re: rDNS change
19-04-2021 4:57 PM
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Is there some automated form to get the reverse DNS changed to point my static IP at my server? I have the forward A entry setup. Don't have a lot of confidence in phoning general support and them understanding what I am asking.
Fixed! Go to the fix.
Re: rDNS change
20-04-2021 5:31 PM
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I think there was a form (I've just looked, I can't find it - it may have been removed. PN have a habit of removing things!). It offered you the choice of username.plus.com or nnn-nnn-nnn-nnn.plus.com being the your static IP. (I think there was a 3rd option but I can't remember what it was).
Even with the form the request would likely end up with a competent technical support engineer who would then do very little to make the change. You'd then call them up and open (another) ticket and request that the change you'd already requested be actioned. Things would go back and forth, there'd be some silly questions with obvious answers but, hey, it's fun. Then seven or eight weeks later, if you're lucky, the efficent machine will have modified your rdns for you.
If you're really lucky, some time later (random) it'll automatically (no action from you required, no need to ask) revert back to displaying your name. This is a fantastic opportunity for you to go over the whole process again to have the change re-applied and wait another couple of months for the machine to roll its gears into action.
Good luck!
Re: rDNS change
20-04-2021 6:09 PM
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Re: rDNS change
20-04-2021 6:29 PM - edited 20-04-2021 6:30 PM
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Re: rDNS change
20-04-2021 7:16 PM
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Thanks have given that a whirl....
Re: rDNS change
21-04-2021 8:52 AM
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@Dan_the_Van That is interesting. I don't have a static ip option on that page even though I have had a static ip for 19 years!
Would you be able to post the link to the rdns page?
Just so I can bookmark it for when they next decide to mess up my rdns
Thanks
Re: rDNS change
21-04-2021 9:18 AM
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Hi @starfry
Link from members centre home page to Add-ons >Static IP >Configure Static IP
Hope it works
Dan.
Re: rDNS change
21-04-2021 9:23 AM
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![Roll_eyes Roll_eyes](/html/@BA2C29EA5D62B3049244C6EF0F36F4A9/images/emoticons/rolleyes.gif)
Had static IP as long as I can remember...
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: rDNS change
21-04-2021 11:08 AM - edited 21-04-2021 11:13 AM
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This is what I get if I follow that link:
If you are an existing customer
Unfortunately, this feature is not available with your current account. To raise any queries and to upgrade your account, please use the Contact Us tool here at the Portal
I have a static IP, I've had one for years. I've also been on the rDNS page some time in the last year because I entered a request.
The mind boggles...
I just checked my ticket history and I have this record of having done this before:
Your Response
7:50am, Tuesday 21 Jul 2020
[Support Wizard Journey]
[Change my Reverse DNS configuration]
[Technical Support]
[Domains & DNS]
[Customer wishes to change Reverse DNS configuration]
21-04-2021 4:49 PM
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https://www.plus.net/wizard/?p=wizard&page=22425&wizard_id=38
I filled in the form and have had an update stating that it has been passed to the 'back office team' for action. Fingers crossed.
Re: rDNS change
22-04-2021 4:04 PM
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Now resolved, rDNS change made.
Re: rDNS change
19-05-2021 12:46 PM
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I need to do this myself now and it looks like every option in this thread has been removed.
Why you do this, Plusnet?
Re: rDNS change
19-05-2021 1:13 PM
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Hey @trefors
I'm sorry to hear that you're also having problems in getting your rDNS sorted. Please can you advise me whether you're wishing to have this this changed to:
- youraccountusername@plus.com
- yourIPaddress.plus.com
- anythingelse.plus.com
Once we've received a response, we'll be happy to get this task raised with our NetOps team for you.
-Adam - Plusnet Leeds
Re: rDNS change
19-05-2021 1:31 PM
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Thanks Adam. I posted this a little in haste as I do actually have a ticket open. It's not had a response, as yet, though.
It's of the anythingelse format.
Re: rDNS change
19-05-2021 1:39 PM
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Thanks for getting back to us @trefors
Looks like our NetOps team wanted confirmation that your domain was pointing to your IP (which I see it is)
I've passed the task back to them to action the rDNS change request which should be done within 48 hours.
I'll post back as soon as I know more.
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