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rDNS change on personal FTTP account

FIXED
ceebee6cc
Hooked
Posts: 6
Thanks: 3
Fixes: 1
Registered: ‎19-05-2023

rDNS change on personal FTTP account

Anyone able to help here. Telephone support seem to be claiming that this isn't possible any longer, yet my portal/dashboard suggests this needs raising via a Help Assistant link to get the record amended? Anyone able to confirm one or both points or where best to raise this as the Help Assistant seems to have been switched off for pretty much any questions?

 

plusnet.jpeg

plusnet2.jpeg

Thanks.

6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 15,029
Thanks: 5,674
Fixes: 405
Registered: ‎30-07-2007

Re: rDNS change on personal FTTP account

Fix

It is still possible, and here is the right place to raise it. One of the PN help team will spot this thread ( may take a day or two ) and raise a 'ticket' to which you can reply with the rDNS setting you require. They will then pass that on to Netops to make the change.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ceebee6cc
Hooked
Posts: 6
Thanks: 3
Fixes: 1
Registered: ‎19-05-2023

Re: rDNS change on personal FTTP account

Thanks; I also got a call-back from Emily in the 'phone support team, so it seems to be moving along now.

James30
Plusnet Help Team
Plusnet Help Team
Posts: 413
Thanks: 142
Fixes: 26
Registered: ‎19-04-2023

Re: rDNS change on personal FTTP account

@MisterW -  Thanks for the head up and @ceebee6cc, I'll send you a DM to get your details thanks.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
ceebee6cc
Hooked
Posts: 6
Thanks: 3
Fixes: 1
Registered: ‎19-05-2023

Re: rDNS change on personal FTTP account

The PTR record has been changed; but it's not correct still? Not sure quite why this is so hard (or takes so long) to get corrrectly actioned.

Jackobyte
Dabbler
Posts: 13
Registered: ‎22-05-2023

Re: rDNS change on personal FTTP account

What did your PTR record get changed to @ceebee6cc ? I was informed that only <static ip>.plus.com is available now.  Did you get told the same thing?

ceebee6cc
Hooked
Posts: 6
Thanks: 3
Fixes: 1
Registered: ‎19-05-2023

Re: rDNS change on personal FTTP account

Funnily enough, just after I posted here, the PTR was updated to the rDNS entry requested. And to answer your question @Jackobyte I'm told the rDNS can be anything you require, not just the static IP so e.g. mine now shows:

host 212.159.110.89
89.110.159.212.in-addr.arpa domain name pointer 6cc.salutethepig.berlin.

Hope that helps.