Fixed! Go to the fix.
a month ago - last edited a month ago by dvorak
We've now updated the rDNS records to remove your username from the rDNS records so that it'll be [IP].plus.com. It'll take between 4 to 24 hours for the DNS to propagate, but if you do an nslookup (through the Command Prompt) of your IP address after then, you should find that your username is no longer displayed.
For what it's worth, you do have a static IP, as I know you've rang us and we've said you have a dynamic IP. It's not a static IP you've paid for though so it may not have been immediately obvious to an adviser looking at your account which may have led them to believe you're on an IP of a dynamically assigned range.
We automatically apply a static IP, should one not already exist, if an account has the broadband firewall activated, Pro-Addon enabled, or go into failed payment, due to the way these services work in our network.
(I've been following your thread here > https://community.plus.net/t5/My-Router/Possible-privacy-security-problem-after-changing-to-a-non/m-... in my free time)