"The account has no invoice in Failed Billing"
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"The account has no invoice in Failed Billing"
13-03-2018 10:25 PM
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Why on earth am I getting this message when I have recently (automatically) paid and I am therefore up to date. In this particular case I was trying to obtain some further details about an item which had been posted on eBay so I fail to see why can see the basic details but get this message when I try to look further !
I have checked other postings on here and have seen evidence that users are having considerable problems trying to overcome this situation - surely someone at your end should be able to resolve this situation quickly (and please don't expect me to have to ring you as this is another long winded process that I have been involved in previously !)
Re: "The account has no invoice in Failed Billing"
13-03-2018 10:38 PM
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@Townman looks like another one
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: "The account has no invoice in Failed Billing"
13-03-2018 11:52 PM
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Sorry, cannot see the relevance of that reply to my problem. Please explain.
Re: "The account has no invoice in Failed Billing"
14-03-2018 12:26 AM
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It is an issue which I am watching...
The account has no invoice in failed billing.
This error condition is being seen where a previous user of your current IP address (in the last 7 days) has an account payment which is over due. If you do not have an over due payment, you need to force your connection to acquire a new IP address.
Use https://www.whatismyip.com/ to find your current external IP address and record it. Switch off your router for at least 65 minutes (to kill off your dynamic IP address lease) and reconnect. Use https://www.whatismyip.com/ again to verify that the address has changed. You should then be able to connect OK
@JonoH / @HarryB - one to look at?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: "The account has no invoice in Failed Billing"
14-03-2018 9:42 AM
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Thank you for posting on this issue, it has helped to further inform discussion on the issue. The advice given above should circumvent the issue for you, whilst investigations continue.
NB: This has nothing to do with the billing system.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: "The account has no invoice in Failed Billing"
14-03-2018 11:54 AM
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Thank you Townman for your useful advise. I followed your instructions and it does appear now that the problem has been solved. Cheers
[I have problems with my Roku controller and had hoped your cure might have helped me there too - but no luck so will have to carry on trying to solve that one !]
Re: "The account has no invoice in Failed Billing"
14-03-2018 1:35 PM
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