portal borked for my account - everything links to billing
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portal borked for my account - everything links to billing
3 weeks ago
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Hi All
I had billing problems earlier in the year (well, Plusnet did), and there seems to be a hangover when I attempt to use the portal.
I am having some email issues and wanted to look at the 'manage email account' link. But this just takes me to a page with my billing details.
On further investigation, most of the links on my accounts home page seem to be doing the same. I am unable to do anything, including changing my payment details, if I were to want to do that.
A separate old free F9 account does not show this problem.
How can this be sorted out please?
Thanks, Jon N
Re: portal borked for my account - everything links to billing
3 weeks ago - last edited 3 weeks ago
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Hi Jon,
I have a vague recollection of seeing something like this before. Have you tried a forced LOGOUT? See the link in the upper right of the user portal. Then log in again.
Which browser, on what OS?
Have you tried a different browser?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: portal borked for my account - everything links to billing
3 weeks ago
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Hi there, thanks for your reply
I confess I hadn't thought of trying a different browser. I run on linux, usually Firefox. I've just tried Chrome, and get the same result, with or without a 'forced' logout.
I do tend to reject cookies FWIW. However I have also just tried with a 'bog standard' windows10 machine (Firefox), and get the same result.
It does occasionally come up with a message something like "operation already in progress - try again later" if that is any sort of pointer. But I've been trying this for several days now.
I suspect it has been like this for longer ... the portal was behaving oddly when Plusnet got their billing screwed up, but I thought that was part of them putting (unwarranted) restrictions on the account.
I've spoken to PN today and they tell me they are 'resetting components'. But I think they have done this before, to no great effect.
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