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plusnet bad bad bad service TO UK customers

george123456789
Newbie
Posts: 1
Registered: ‎08-09-2016

plusnet bad bad bad service TO UK customers

AngryI wonder why PLUSNET are so bad to there customers in UK that they won't let the customer Email them::Angry

4 REPLIES 4
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: plusnet bad bad bad service TO UK customers

Hi there,

 

We only operate in the UK, so I'm not sure why you've specified our UK customers?

 

We've never used email for support, preferring calls, chats or tickets. Have you tried our live chat service at contactus.plus.net ? Alternatively is there anything we can help with here?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Minivanman
Aspiring Legend
Posts: 13,218
Thanks: 4,977
Fixes: 1
Registered: ‎04-11-2014

Re: plusnet bad bad bad service TO UK customers

Seems to be the general trend for many organisations these days not to provide you with an email address which is a real puzzle when it comes to a communications company such as plusnet. 


Don't limit the friends you haven't met with arguments you'll never have.
Minivanman
Aspiring Legend
Posts: 13,218
Thanks: 4,977
Fixes: 1
Registered: ‎04-11-2014

Re: plusnet bad bad bad service TO UK customers

Suggest you try complaints@plus.net


Don't limit the friends you haven't met with arguments you'll never have.
pootegg
Newbie
Posts: 2
Thanks: 1
Registered: ‎09-09-2016

Re: plusnet bad bad bad service TO UK customers

Regretfully the chat service appears not to be operational today.probably due to the number of users raising complaints. The service has been very bad with major outages and maintenance.you need internet to use chat. wait time exceeded 45minutes on phone contact today and service updates do not provide sufficient information and concidence has been damaged by all this. The last thing I need is a new TV advert telling us how good plusnet is.( Is not )