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plus net safeguard turning off not working

tpg1950
Interested
Posts: 2
Registered: ‎12-05-2018

plus net safeguard turning off not working

just joined plus net from bt and find safeguard does not work, even though i have turned it off it still blocks sites

 

Any solutions

5 REPLIES 5
Browni
Aspiring Hero
Posts: 2,566
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Registered: ‎02-03-2016

Re: plus net safeguard turning off not working

Have you tried switching your router off for 65 minutes or more?

That seems to cure all sorts of weirdness within the Plusnet network.

dvorak
Moderator
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Registered: ‎11-01-2008

Re: plus net safeguard turning off not working

Moderators Note.
moved from broadband to everything else.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
tpg1950
Interested
Posts: 2
Registered: ‎12-05-2018

Re: plus net safeguard turning off not working

Did not work, plus net is [-Censored-] and I've only been with them since WEDNESDAY !!!

wish I had stayed with Bt , dearer but much better


@Browni wrote:

Have you tried switching your router off for 65 minutes or more?

That seems to cure all sorts of weirdness within the Plusnet network.


 

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,967
Thanks: 337
Fixes: 111
Registered: ‎26-03-2018

Re: plus net safeguard turning off not working

Hi @tpg1950,

 

I'm very sorry to hear that Plusnet Safeguard is causing you problems. I can see that you've spoken to our technical support team and they have suggested changing the DNS server settings within the device that you're using. Have you been able to try this and, if so, did it help?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,717
Thanks: 3,457
Fixes: 218
Registered: ‎04-04-2007

Re: plus net safeguard turning off not working

@tpg1950, how are things for you now? Any better?

Edit: If our website says the service is currently disabled, you should re-enable it, and wait a couple of hours before disabling it again

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵