plus net safeguard turning off not working
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plus net safeguard turning off not working
12-05-2018 8:38 AM
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just joined plus net from bt and find safeguard does not work, even though i have turned it off it still blocks sites
Any solutions
Re: plus net safeguard turning off not working
12-05-2018 3:39 PM
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Have you tried switching your router off for 65 minutes or more?
That seems to cure all sorts of weirdness within the Plusnet network.
Re: plus net safeguard turning off not working
12-05-2018 4:04 PM
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moved from broadband to everything else.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: plus net safeguard turning off not working
12-05-2018 7:24 PM
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Did not work, plus net is [-Censored-] and I've only been with them since WEDNESDAY !!!
wish I had stayed with Bt , dearer but much better
@Browni wrote:
Have you tried switching your router off for 65 minutes or more?
That seems to cure all sorts of weirdness within the Plusnet network.
Re: plus net safeguard turning off not working
14-05-2018 11:07 AM
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Hi @tpg1950,
I'm very sorry to hear that Plusnet Safeguard is causing you problems. I can see that you've spoken to our technical support team and they have suggested changing the DNS server settings within the device that you're using. Have you been able to try this and, if so, did it help?
Re: plus net safeguard turning off not working
21-05-2018 2:03 PM - edited 21-05-2018 3:24 PM
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@tpg1950, how are things for you now? Any better?
Edit: If our website says the service is currently disabled, you should re-enable it, and wait a couple of hours before disabling it again
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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