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old web site on PlusNet free web space cannot login FTP to remove

mark752
Newbie
Posts: 4
Registered: ‎08-11-2019

old web site on PlusNet free web space cannot login FTP to remove

Been with PlusNet for years, joined when it was a Force9 account.  Had free web space and for some years hosted a .co.uk domain on my account, and had a small web site there.  Moved the domain and web site away from PN to another host some years ago when the web space / hosting function was removed from personal accounts - partly why the move.  Thought the old web site on my PlusNet a/c would be cleared off as a result. I never checked.

I recently stumbled on the old site still hosted on my plus.com account, and when I tried to FTP into the server using Transmit, the authentication failed.   

My suspicion is that the web space was set up in a time prior to needing to change my account password (due to another PlusNet issue/error on my account. Long story not needed here).  Anyway, my CURRENT account password does not access the FTP space.

So, I cannot take down the few pages hosted on my Plus.com web space.

Can someone technical at PlusNet clear my WEB space please? I don't need the few files there thanks.