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missing buttons on plusnet site on Firefox

FIXED
TimJW
Hooked
Posts: 6
Thanks: 1
Registered: ‎18-08-2017

missing buttons on plusnet site on Firefox

I've just spent an annoying half hour trying to update my direct debit payment details. Eventually realised I was missing a button on the website when using my default browser. Is there any way to mak Plusnet aware of this as there is no Email address to contact support?

Page on FirefoxPage on FirefoxPage on ChromePage on Chrome

8 REPLIES 8
Baldrick1
Seasoned Hero
Posts: 6,175
Thanks: 2,721
Fixes: 182
Registered: ‎30-06-2016

Re: missing buttons on plusnet site on Firefox

@TimJW 

There are dozens of different browsers. You can’t expect Plusnet to test all of them for compatibility. 

 

HeadFullOfWool1
Dabbler
Posts: 15
Thanks: 2
Registered: ‎13-01-2018

Re: missing buttons on plusnet site on Firefox

It could be the plus.net server certificate/security settings that are preventing the button from being displayed, if FF is treating the source of the button as suspect/not secure (if it is a image rather than CSS-styled text, it could be located on a different server and cross-referenced in the page).

I've just resolved an issue with my FF (87) giving a failed connection message (ssl_error_no_cypher_overlap) for the entire www.plus.net site (which includes the Member Centre, but NOT this community.plus.net site, which uses a different TLS certificate), by altering a crypto policy setting on my system (this level of issue/breakage seems to be specific to Fedora 33).  Chrome was working OK though.  My "Firefox" fix (actually operating system-level, not the browser) came from here: https://fedoraproject.org/wiki/Changes/StrongCryptoSettings2 but may not apply to your system of course.

jab1
Seasoned Hero
Posts: 6,575
Thanks: 2,202
Fixes: 71
Registered: ‎24-02-2012

Re: missing buttons on plusnet site on Firefox

Fix

@HeadFullOfWool1 Nice thought, although totally wrong.

@TimJW If you reduce the zoom level in FF to 90%, the button is visible.

John
HeadFullOfWool1
Dabbler
Posts: 15
Thanks: 2
Registered: ‎13-01-2018

Re: missing buttons on plusnet site on Firefox

Heh - nice simple solution if correct! 👍

jab1
Seasoned Hero
Posts: 6,575
Thanks: 2,202
Fixes: 71
Registered: ‎24-02-2012

Re: missing buttons on plusnet site on Firefox

It is correct - I tried it before posting, and it had been suggested before, anyway.

John
HeadFullOfWool1
Dabbler
Posts: 15
Thanks: 2
Registered: ‎13-01-2018

Re: missing buttons on plusnet site on Firefox

Alright, no need to get all antsy about it.  I merely said it was a good simple solution.

TimJW
Hooked
Posts: 6
Thanks: 1
Registered: ‎18-08-2017

Re: missing buttons on plusnet site on Firefox

"There are dozens of different browsers. You can’t expect Plusnet to test all of them for compatibility. "

 

And this is helpful in what way?

If a major internet provider cannot have pages visible in the 3rd most popular desktop browser, it seems poor to me.

TimJW
Hooked
Posts: 6
Thanks: 1
Registered: ‎18-08-2017

Re: missing buttons on plusnet site on Firefox

Thanks, reducing size fixed it.