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lost web site

slanjavah
Grafter
Posts: 57
Registered: ‎13-08-2007

lost web site

Can anyone help?
I get the following message when trying to up date my website.
Server Refused List Request
with the following details
Unable to build data connection: Connection timed out
In addition I seem to have deleted my website and no longer have the correct subfolder to upload web pages to
1 REPLY 1
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,370
Fixes: 75
Registered: ‎06-04-2007

Re: lost web site

Assuming this problem relates to your Plusnet webspace I think you really need technical support from Plusnet to verify that the folder structure is set up properly, and that FTP access to the webspace works properly.
I suggest raising a ticket recording the error messages you get (as in your post) and ask for the above mentioned checks to be made.
The following link https://www.plus.net/wizard/?p=wizard&page=22986&wizard_id=38 will take you to the Help Assistant for submitting the ticket.
David