cancel
Showing results for 
Search instead for 
Did you mean: 

lost and need help

gomaz
Newbie
Posts: 2
Registered: 06-03-2014

lost and need help

Hi had my migration email last night, and to be honest i lost.  Embarrassed
how do i access my migrated PHPBB3 site on the new server ?
before the migration i could access the site via
http://ccgi.MYUSERNAME.plus.com/phpBB3/index.php
what would be the URL for the new location?
I have tried to follow the FAQ, but i must be a little simple as they haven't helped me at all.
I can log in to the new portal, and have changed my password, but can't see any of my files, i have tried to use the FTP server adders as stated in the email
ccgi.MYUSERNAME.plus.com
do i use the control panel username for FTP?
if i try and access ccgi.MYUSERNAME.plus.com, i just get a plus net loading page saying No webpage have been uploaded yet, i though my old sites had been move to the new platform, hope someone can help
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: lost and need help

Quote from: gomaz
what would be the URL for the new location?

You've got the right URL, there's something wrong with your database. Leave it with me and I'll arrange for it to be sorted.
Quote from: gomaz
I can log in to the new portal, and have changed my password, but can't see any of my files

Using the File Manager, you'll find them in the /public directory
Quote from: gomaz
, i have tried to use the FTP server adders as stated in the email
ccgi.MYUSERNAME.plus.com
do i use the control panel username for FTP?

No, you use ccgi.USERNAME.plus.com for that too.
Quote from: gomaz
if i try and access ccgi.MYUSERNAME.plus.com, i just get a plus net loading page saying No webpage have been uploaded yet, i though my old sites had been move to the new platform

That's just because there's nothing in your home directory. On the old platform you'd just have seen a 403 error.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: lost and need help

Quote from: Bob
Quote from: gomaz
what would be the URL for the new location?

You've got the right URL, there's something wrong with your database. Leave it with me and I'll arrange for it to be sorted.

Should be sorted now.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

gomaz
Newbie
Posts: 2
Registered: 06-03-2014

Re: lost and need help

thanks working fine now Cheesy