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iPhone 7 plus not connecting to wifi

NitaDot
Newbie
Posts: 4
Registered: 4 weeks ago

iPhone 7 plus not connecting to wifi

Hi

 

I have an iPhone 7 plus which will not connect to my router.  I have tried resetting the router, resetting my phone etc etc but nothing works.  Can anyone help?

 

Thanks

9 REPLIES 9
jab1
Hero
Posts: 3,118
Thanks: 980
Fixes: 19
Registered: ‎24-02-2012

Re: iPhone 7 plus not connecting to wifi

Welcome to  the forums @NitaDot 

A little more information would help - like error messages, how you are trying to connect, are other devices connecting?

From my admittedly limited experience, iPhones connect very easily.

John
NitaDot
Newbie
Posts: 4
Registered: 4 weeks ago

Re: iPhone 7 plus not connecting to wifi

Hi - we have several other devices that have all connected with no issue.  The error message I get on my phone is that I have entered an incorrect password.   I tried to connect this morning and it worked for about 5 mins then I lost connection and am getting the password error message everytime I try to reconnect.  I'm wondering if it's the phone, rather than the router?

jab1
Hero
Posts: 3,118
Thanks: 980
Fixes: 19
Registered: ‎24-02-2012

Re: iPhone 7 plus not connecting to wifi

That sounds strange. As you have successfully connected other devices, and this one, albeit only for a while, my limited knowledge is leading me to suspect the device, but as to why it won't connect I honestly don't know.

Do you have an Apple store locally you could ask?

John
NitaDot
Newbie
Posts: 4
Registered: 4 weeks ago

Re: iPhone 7 plus not connecting to wifi

Hi yes, fortunately, I am close to an Apple store so I will try that.  Thanks for your help.

jab1
Hero
Posts: 3,118
Thanks: 980
Fixes: 19
Registered: ‎24-02-2012

Re: iPhone 7 plus not connecting to wifi

Post back with any results, please, good or bad. I'm interested in the solution - if there is one.Smiley

John
Plusnet Help Team
Plusnet Help Team
Posts: 13,840
Thanks: 4,289
Fixes: 689
Registered: ‎21-04-2017

Re: iPhone 7 plus not connecting to wifi

Hi there.

I'm sorry to see you're experiencing problems connecting your iPhone to the router. As it looks like you've got the Hub One router I'd recommend going through the steps Here as this type of issue is normally resolved by splitting the 2.4GHz and 5GHz wireless frequencies. You'll need to carry this out on a device that does connect to the router though.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jab1
Hero
Posts: 3,118
Thanks: 980
Fixes: 19
Registered: ‎24-02-2012

Re: iPhone 7 plus not connecting to wifi

@Gandalf Thanks for that input. Sorry I didn't remember it, but router related issues I usually steer clear of as I don't know the current PN issue gear.

Now you've jogged my memory, I remember seeing this advice before, but as  I don't delve, it didn't click.Embarrassed

 

@NitaDot Sorry for sending you off on a possible wild goose chase.

John
NitaDot
Newbie
Posts: 4
Registered: 4 weeks ago

Re: iPhone 7 plus not connecting to wifi

Thanks, I will try this later.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 300
Thanks: 55
Fixes: 18
Registered: ‎25-02-2019

Re: iPhone 7 plus not connecting to wifi

No worries @NitaDot,

 

Let us know how it goes please.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris N
 Plusnet Help Team