how do i email plusnet
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how do i email plusnet
15-02-2018 4:11 AM
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how do i email plusnet support
Re: how do i email plusnet
15-02-2018 4:25 AM
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you can't - the only options for all normal queries are Chat or Phone
Re: how do i email plusnet
15-02-2018 5:30 AM
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Moderator's note by Mike (Mav): This thread is now in the appropriate board.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: how do i email plusnet
22-02-2018 7:56 PM
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You can't. You have two options.
- Use web chat which doesn't work if one has adverts blocked! (no, I can't figure that out neither), or
- Call them up and wait for an hour or so on hold. But do hang on, your call is important to them.
Re: how do i email plusnet
24-02-2018 11:12 AM - edited 24-02-2018 11:13 AM
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Last time I phoned (this last week) the call was answered in 90 seconds.
There is a known issue that chat if accessed via Help & Support always reports as unavailable. Access it via contact us instead.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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