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how do i email plusnet

DaveCNegten
Newbie
Posts: 3
Registered: ‎15-02-2018

how do i email plusnet

how do i email plusnet support

4 REPLIES 4
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,035
Fixes: 62
Registered: ‎15-06-2007

Re: how do i email plusnet

you can't  - the only options for all normal queries are Chat or Phone

Mav
Moderator
Moderator
Posts: 20,593
Thanks: 3,873
Fixes: 431
Registered: ‎06-04-2007

Re: how do i email plusnet

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Shoeless
Dabbler
Posts: 20
Thanks: 2
Registered: ‎01-12-2017

Re: how do i email plusnet

You can't.    You have two options.

  1. Use web chat which doesn't work if one has adverts blocked!  (no, I can't figure that out neither), or
  2. Call them up and wait for an hour or so on hold.  But do hang on, your call is important to them.
Townman
Superuser
Superuser
Posts: 16,947
Thanks: 7,032
Fixes: 67
Registered: ‎22-08-2007

Re: how do i email plusnet

Last time I phoned (this last week) the call was answered in 90 seconds.

There is a known issue that chat if accessed via Help & Support always reports as unavailable.  Access it via contact us instead.