how do i email plusnet

DaveCNegten · ‎15-02-2018

how do i email plusnet support

Oldjim · ‎15-06-2007

you can't - the only options for all normal queries are Chat or Phone

Mav · ‎06-04-2007

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Shoeless · ‎01-12-2017

You can't. You have two options.

Use web chat which doesn't work if one has adverts blocked! (no, I can't figure that out neither), or
Call them up and wait for an hour or so on hold. But do hang on, your call is important to them.

Townman · ‎22-08-2007

Last time I phoned (this last week) the call was answered in 90 seconds.

There is a known issue that chat if accessed via Help & Support always reports as unavailable. Access it via contact us instead.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.