how do i email plusnet
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how do i email plusnet
15-02-2018 4:11 AM
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how do i email plusnet support
Re: how do i email plusnet
15-02-2018 4:25 AM
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you can't - the only options for all normal queries are Chat or Phone
Re: how do i email plusnet
15-02-2018 5:30 AM
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Moderator's note by Mike (Mav): This thread is now in the appropriate board.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: how do i email plusnet
22-02-2018 7:56 PM
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You can't. You have two options.
- Use web chat which doesn't work if one has adverts blocked! (no, I can't figure that out neither), or
- Call them up and wait for an hour or so on hold. But do hang on, your call is important to them.
Re: how do i email plusnet
24-02-2018 11:12 AM - edited 24-02-2018 11:13 AM
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Last time I phoned (this last week) the call was answered in 90 seconds.
There is a known issue that chat if accessed via Help & Support always reports as unavailable. Access it via contact us instead.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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