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help with old freenetname/madasafish domain

phcromer
Newbie
Posts: 1
Registered: ‎06-06-2018

help with old freenetname/madasafish domain

i also have a domain registered with freenetname/madasafish, i cannot contact them about renewal, being told i need to have it renewed, can you help sort please. 

5 REPLIES 5
Penny
Superuser
Superuser
Posts: 968
Thanks: 513
Fixes: 5
Registered: ‎05-04-2007

Re: help with old freenetname/madasafish domain

This post has been escalated by one of the Superusers for PlusNet's attention.


 

Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: help with old freenetname/madasafish domain

Hi there, the best thing to do is give us a call on 0800 432 0200 so we can clear the payment and renew the domain for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,581
Thanks: 6,084
Fixes: 1,017
Registered: ‎21-04-2017

Re: help with old freenetname/madasafish domain

Hi there.

Investigating this further we don't need to take a payment from you to renew your domain as the renewal cost is included in your monthly cost.

The request to renew needs to come from your account though so I've raised a ticket for you.

If you can log on to the Madasafish website from here and reply to 176237531 we'll get the ball rolling for you.

Hope this helps

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
shooty
Newbie
Posts: 7
Registered: ‎07-06-2018

Re: help with old freenetname/madasafish domain

Hi there,

Sorry to hijack the thread, but I'm having this as well. 

Have tried to log on to Madasafish, but it says my password is incorrect, then if I try to reset the password, it says that the verification numbers I've put in don't match.

They do. I've done it a dozen times. Each time it says they don't match.

Ideally I'd like to move my domain over to plus net. I've had it for 20 years and really, really don't want to lose it. Help!

 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: help with old freenetname/madasafish domain

Hi shooty, 

 

Sorry about that, I'm not sure why that's not working but we can give you a call if you like as that would seem like the quickest way to get that sorted out for you. 

 

I just tried calling now but it went straight to your voicemail, let me know if there's a good time to get in touch with you today. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team