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help with activating my rewards card

ianjones
Newbie
Posts: 3
Thanks: 1
Registered: ‎30-07-2019

help with activating my rewards card

hi there 

could you please direct me to the site i need to go to to active my rewards card.

Many thanks

Ian 🙂

14 REPLIES 14
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: help with activating my rewards card

 

Hi @ianjones

 

I can see that my colleague has responded to your other topic regarding this.

 

Thanks

 

Dave

RStokes
Newbie
Posts: 3
Registered: ‎31-07-2019

Re: help with activating my rewards card

I am also having the same problem activating my rewards card. I have the card but can not access the website printed on the back of the card and have not received the activation code email. I have also tried the phone number ending in 1995 which goes to a recorded message. Help!

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: help with activating my rewards card

Hi @RStokes 

 

Can you possibly attatch a screenshot of what you see when you attempt to access the site? 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
RStokes
Newbie
Posts: 3
Registered: ‎31-07-2019

Re: help with activating my rewards card

Screenshot attached as requested. Please confirm the website address is correct as this is the only address printed on the back of the card.

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: help with activating my rewards card

Thanks @RStokes

Could you try clicking on this link and inputting the card info the site asks for? 

 

Kind Regards,

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
RStokes
Newbie
Posts: 3
Registered: ‎31-07-2019

Re: help with activating my rewards card

Many thanks for the link. That has worked and my card has been activated.

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: help with activating my rewards card

Good to know @RStokes

 

Give us a yell if we can ever be of more help. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Macca114
Newbie
Posts: 4
Registered: ‎02-08-2019

Re: help with activating my rewards card

I am also experiencing thesameissues, followed your advice, 're the link and willingly activate the card.

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: help with activating my rewards card

Hi @Macca114 

 

Sorry, I don't quite understand the last part of your post. 

 

Did you manage to activate the card? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Macca114
Newbie
Posts: 4
Registered: ‎02-08-2019

Re: help with activating my rewards card

Hi MoR

 

Sorry no I have not been able to activate the card.

 

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: help with activating my rewards card

OK @Macca114 - can you let us know what happens when you try and activate the card? 

 

We know the process works - as has been proven above. 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Macca114
Newbie
Posts: 4
Registered: ‎02-08-2019

Re: help with activating my rewards card

Once the are ID and my  name have been entered, it states ' details entered not recognised '.  

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: help with activating my rewards card

Can you check that the name on the card is spelled correctly - the one entered needs to match exactly. 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Macca114
Newbie
Posts: 4
Registered: ‎02-08-2019

Re: help with activating my rewards card

MoR

 

All good now,.thanks for your help.