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domain name renewal - madasafish

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Dabbler
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domain name renewal - madasafish

Please can someone help me to find out how to renew my domain name?  Last year it was not automatically renewed and I lost a whole week of emails before it was sorted.  I think the renewal is due at the beginning of November.  Is there someone out there who can help me, please?.   Matthew Wheeler kindly helped last year, as did Gandalf I think.  

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Re: domain name renewal - madasafish

My Account/Billing may be a better place for this.

As long as your card details are up to date, then it should just be a case of PlusNet of taking a renewal payment from your bank or card.

I had to renew my domains and exchange hosting (not at PlusNet), done in the end. I know how stessful it can be.

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Dabbler
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Re: domain name renewal - madasafish

Thanks for your reply.  I can't remember ever having to pay for renewal before.  Please can someone from Plusnet take a look at this for me, or at least pass it on to someone who can.

 

Thanks.

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Rising Star
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Re: domain name renewal - madasafish

I’m pretty sure I read a thread around here advising that Plusnet provide domain services free of charge and have done so for a while. 

Also I think I recall (from another thread) that Madasafish domains are being renewed automatically nowadays. 

Try checking who.is a week or so before the renewal’s due to see if it’s renewed?

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Dabbler
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Re: domain name renewal - madasafish

Thanks for that - I think it may only be Plusnet that renews automatically?  Could someone from Plusnet and/or Madasafish let me know what is likely to happen, please?

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Re: domain name renewal - madasafish

Found this thread: https://community.plus.net/t5/Everything-else/Freenetname-Madasafish-Domain-Expiry/td-p/1678284/page... Reading the last few posts indicates automatic renewal for Madasafish?

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Dabbler
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Re: domain name renewal - madasafish

I have just checked on who.is and found that the domain name expires on 2nd October.  PLEASE I really need help on this.

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Dabbler
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Re: domain name renewal - madasafish

Thanks, Thrall  - fingers crossed that mine will automatically renew too but I would really welcome reassurance from Plusnet that this is the case.  I cannot afford to lose my emails again this year - not even for one day.  As it is due to expire so soon I am panicking!

 

 

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Re: domain name renewal - madasafish

As your domain renewal is imminent, if you don't get a response from Plusnet soon (They're a bit thin on the ground staff-wise via the community forum), it may be worth calling them on 0800 432 0200 because to manually renew they seem to have to raise this to another department which takes time.

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Re: domain name renewal - madasafish

Thanks for that - I have phoned and been assured that it will now be renewed but that it would take 'a couple of days'.  Not sure why it wasn't renewed automatically but clearly you can't rely on it being done without any reminder.  Fingers crossed I will not lose a pile of emails as I did last year - I can't understand why for several years it renewed perfectly without me doing anything and last year it all changed. It is very worrying indeed.

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Superuser
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Re: domain name renewal - madasafish


@Thrall wrote:

Found this thread: https://community.plus.net/t5/Everything-else/Freenetname-Madasafish-Domain-Expiry/td-p/1678284/page... Reading the last few posts indicates automatic renewal for Madasafish?


 

@Thrall   Just to update (after seeing your post), I've added to that thread to clarify things as best I can.

https://community.plus.net/t5/Everything-else/Freenetname-Madasafish-Domain-Expiry/m-p/1768286/highl... 

.

Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
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Dabbler
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Re: domain name renewal - madasafish

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Renewed!  Very rapidly.  Thanks for everyone who offered help.  Particularly useful to be able to look at who.is and see that the renewal date is now 2021.

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Re: domain name renewal - madasafish

I have exactly the same problem, emails stopped working a few days ago.. And had the problem last year also (20 years after initial domain registered)..  I've raised my own thread, hopefully someone will look into this..   This should not be happening every year...