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ccgi white-label hosting - control panel is blank - no tools, no settings

FIXED
disfroot
Grafter
Posts: 224
Thanks: 6
Registered: 28-04-2008

ccgi white-label hosting - control panel is blank - no tools, no settings

Back in 2014 when CGI hosting was migrated to white label at https://hosting.plus.net/portal/# I got my login credentials and everything looked fine.

 

It's now 2017 and I log in again only to find that all the apps/tools are gone ( see screen grab)

 

I can only assume that, even though I met the migration criteria in 2014 ( I got sent an e-mail with the new white-label login), my slight use of the service has caused someone to try to whip the features away from under my nose, even though I now have a use for them.

 

How do I get it back ?

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: ccgi white-label hosting - control panel is blank - no tools, no settings

Fix

Can you check it now please?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
disfroot
Grafter
Posts: 224
Thanks: 6
Registered: 28-04-2008

Re: ccgi white-label hosting - control panel is blank - no tools, no settings

@Chris

thanks for looking at this !

is this right ? all the tools that should be there are there ? (2 screengrabs attached)

Superuser
Superuser
Posts: 9,517
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: ccgi white-label hosting - control panel is blank - no tools, no settings

Yes, all the tools you should have are there. Once you've used any of them they will be shown as "Recently used" on the opening screen.

David
disfroot
Grafter
Posts: 224
Thanks: 6
Registered: 28-04-2008

Re: ccgi white-label hosting - control panel is blank - no tools, no settings

@spraxyt

 

triffic, will mark as fixed, thanks @Chris