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ccgi white-label hosting - control panel is blank - no tools, no settings

FIXED
disfroot
Rising Star
Posts: 236
Thanks: 11
Registered: ‎28-04-2008

ccgi white-label hosting - control panel is blank - no tools, no settings

Back in 2014 when CGI hosting was migrated to white label at https://hosting.plus.net/portal/# I got my login credentials and everything looked fine.

 

It's now 2017 and I log in again only to find that all the apps/tools are gone ( see screen grab)

 

I can only assume that, even though I met the migration criteria in 2014 ( I got sent an e-mail with the new white-label login), my slight use of the service has caused someone to try to whip the features away from under my nose, even though I now have a use for them.

 

How do I get it back ?

4 REPLIES 4
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: ccgi white-label hosting - control panel is blank - no tools, no settings

Fix

Can you check it now please?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
disfroot
Rising Star
Posts: 236
Thanks: 11
Registered: ‎28-04-2008

Re: ccgi white-label hosting - control panel is blank - no tools, no settings

@Chris

thanks for looking at this !

is this right ? all the tools that should be there are there ? (2 screengrabs attached)

spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: ccgi white-label hosting - control panel is blank - no tools, no settings

Yes, all the tools you should have are there. Once you've used any of them they will be shown as "Recently used" on the opening screen.

David
disfroot
Rising Star
Posts: 236
Thanks: 11
Registered: ‎28-04-2008

Re: ccgi white-label hosting - control panel is blank - no tools, no settings

@spraxyt

 

triffic, will mark as fixed, thanks @Chris