cancel
Showing results for 
Search instead for 
Did you mean: 

ccgi timeout errors - ccgi server 3

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

ccgi timeout errors - ccgi server 3

I'm getting some intermittent time-out errors on PHP files located on the ccgi server.
Running the clock times  program ( http://ccgi.csogilvie.plus.com/dates.php ) has given:
I am running on: ccgi03.plus.net
Mon May  4 18:16:20 UTC 2009
Mon May  4 18:16:22 UTC 2009
Mon May  4 18:16:22 UTC 2009
500 read timeout
sh: line 1: ssh: command not found
sh: line 1: ssh: command not found
So it looks like something might be up with ccgi server number 4 (ccgi04.plus.net)
A second run gives:
I am running on: ccgi01.plus.net
Mon May  4 18:23:13 UTC 2009
Mon May  4 18:23:14 UTC 2009
Mon May  4 18:23:14 UTC 2009
500 read timeout
sh: line 1: ssh: command not found
sh: line 1: ssh: command not found
so it seems it might be consistent.
I will ring support.
15 REPLIES 15
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: ccgi timeout errors - ccgi server 4

Support took it on board and I think it is now fixed.
I have tried the clock script 5 times, spaced 3 minutes apart and have not had a problem.
Tony
zubel
Community Veteran
Posts: 3,789
Thanks: 1
Registered: ‎08-06-2007

Re: ccgi timeout errors - ccgi server 4

I was having intermittent problems earlier whilst trying to sort out my sisters website.  I thought it may have been related to Rumpus, but seems like it may have been one of the CCGI cluster, as per this thread.
B.
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,882
Thanks: 2,485
Fixes: 168
Registered: ‎04-04-2007

Re: ccgi timeout errors - ccgi server 4

The servers were given a kick earlier this morning in response to an internally raised problem. Should be OK now but shout up if you continue to experience problems.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: ccgi timeout errors - ccgi server 4

Anyone else getting timeout errors on ccgi?
The 'clock-reading' script is giving:
I am running on: ccgi04.plus.net
Mon May 11 18:02:28 UTC 2009
500 Can't connect to 212.159.7.150:80 (connect: timeout)
500 Can't connect to 212.159.7.155:80 (connect: timeout)
Mon May 11 18:02:49 UTC 2009

I will put in a support ticket. [Edit] Have done the ticket.
[Edit] Now seems to be 1, 2 and 3
I am running on: ccgi04.plus.net
500 read timeout
500 Can't connect to 212.159.7.150:80 (connect: No route to host)
500 Can't connect to 212.159.7.155:80 (connect: No route to host)
Mon May 11 18:40:32 UTC 2009

Tony
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: ccgi timeout errors - ccgi servers 2 and 3

I am running on: ccgi04.plus.net
Tue May 12 12:12:19 UTC 2009
500 Can't connect to 212.159.7.150:80 (connect: timeout)
Tue May 12 12:12:29 UTC 2009
Tue May 12 12:12:29 UTC 2009
Server 2 down. CS not aware of any maintenance
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: ccgi timeout errors - ccgi servers 2 and 3

Fingers crossed - all servers running with the correct time!
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: ccgi timeout errors - ccgi servers 2 and 3

Its happening again - servers 2 and 3
Quote
I am running on: ccgi04.plus.net
Tue May 12 17:55:47 UTC 2009
500 read timeout
500 Can't connect to 212.159.7.155:80 (connect: timeout)
Tue May 12 17:56:10 UTC 2009

Tony
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: ccgi timeout errors - ccgi servers 2 and 3

And for me:
Quote
I am running on: ccgi04.plus.net
Tue May 12 18:14:40 UTC 2009
500 Can't connect to 212.159.7.150:80 (connect: No route to host)
500 Can't connect to 212.159.7.155:80 (connect: timeout)
Tue May 12 18:14:54 UTC 2009
sh: line 1: ssh: command not found
sh: line 1: ssh: command not found

5 min later:
Quote
I am running on: ccgi01.plus.net
Tue May 12 18:19:24 UTC 2009
Tue May 12 19:19:26 UTC 2009
500 Can't connect to 212.159.7.155:80 (connect: No route to host)
Tue May 12 18:19:29 UTC 2009
sh: line 1: ssh: command not found
sh: line 1: ssh: command not found

David
David
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: ccgi timeout errors - ccgi servers 2 and 3

A Service Status has been issued
Quote
CGI Website Accessibility (56448) - NEW
CGI Services
Posted on: Tuesday 12 May 2009, 19:17
Our engineers are currently investigating issues with access to customers' CGI-hosted sites. Any websites hosted on our CGI servers, may be experiencing slowdowns or timing out.
We're working to restore service as quickly as we can, and will post another update as soon as we have further information.
Kind Regards,
Customer Support
David
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: ccgi timeout errors - ccgi servers 2 and 3

Server 2 is back up now, but its clock is wrong AGAIN!!!!!
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: ccgi timeout errors - ccgi servers 2 and 3

Server 4?
Quote
I am running on: ccgi01.plus.net
Wed May 13 20:52:09 UTC 2009
Wed May 13 20:52:09 UTC 2009
Wed May 13 20:52:10 UTC 2009
500 read timeout

They "are aware of it and the Networks team have been called"
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: ccgi timeout errors - ccgi servers 2 and 3

Fixed - and the clock is correct.
Well done Networks - thank you for the rapid response.
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: ccgi timeout errors - ccgi server 3

I'm getting some intermittent time-out errors on PHP files located on the ccgi server.
Running the clock times  program ( http://ccgi.csogilvie.plus.com/dates.php ) has given:
Wed Jul  1 06:39:57 UTC 2009
Wed Jul  1 06:39:59 UTC 2009
500 Can't connect to 212.159.7.155:80 (connect: timeout)
Wed Jul  1 06:40:17 UTC 2009
Wed Jul  1 06:45:59 UTC 2009
Wed Jul  1 06:45:59 UTC 2009
500 read timeout
Wed Jul  1 06:46:18 UTC 2009
Wed Jul  1 06:52:01 UTC 2009
Wed Jul  1 06:52:01 UTC 2009
500 read timeout
Wed Jul  1 06:52:12 UTC 2009
All 'green' on the service status pages.
Tony
Edit - Customer services not aware of any problems...
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: ccgi timeout errors - ccgi server 3

The last 2 accesses have shown that the timeout problem might have been fixed.
Will try again later.
Tony