cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

can't login to control panel..

bluewhale
Rising Star
Posts: 933
Thanks: 28
Registered: ‎30-07-2007

can't login to control panel..

‎05-03-2014 1:23 PM

got an email saying my website has been moved with the new login details, but i can't login
and when i do a password reset it doesn't send me an email...
anyone else having this problem?
should i raise a ticket?
Message 1 of 8
(1,449 Views)
0 Thanks
7 REPLIES 7
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: can't login to control panel..

‎05-03-2014 4:31 PM

Quote from: bluewhale
should i raise a ticket?

No, leave it with me and I'll sort it out. Looks like your account's in a bit of a peculiar state so you might not hear back from me until later in the week.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 2 of 8
(716 Views)
0 Thanks
dougrice
Rising Star
Posts: 218
Thanks: 1
Fixes: 2
Registered: ‎06-08-2007

Re: can't login to control panel..

‎05-03-2014 8:00 PM

Hi Bob,
I also got the email.
http://ccgi.dougrice.plus.com/cgi-bin/wiki.pl gets a 404 Not found error.
I cannot log into the FTP server and the email informing me of the reset password does not arrive and my normal email address.
I managed to ftp onto cshell so I have downloaded my old ccgi site.
regards,
Doug Undecided
Message 3 of 8
(716 Views)
0 Thanks
bluewhale
Rising Star
Posts: 933
Thanks: 28
Registered: ‎30-07-2007

Re: can't login to control panel..

‎05-03-2014 9:08 PM

Quote from: Bob
No, leave it with me...

sorry only just noticed your reply and opened a second ticket, feel free to close/ignore etc
my account has always been in a tricky state since the last trial i was on...
Message 4 of 8
(716 Views)
0 Thanks
stephenthompson
Newbie
Posts: 3
Registered: ‎31-10-2010

Re: can't login to control panel..

‎06-03-2014 3:14 PM

Bob,
I also have the same problem. Got my email and tried to get in. Then tried the option of getting another password.
My father got one for his site, but that worked fine.
Thanks...Stephen Thompson
Message 5 of 8
(716 Views)
0 Thanks
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: can't login to control panel..

‎06-03-2014 5:30 PM

Quote from: dougrice
http://ccgi.dougrice.plus.com/cgi-bin/wiki.pl gets a 404 Not found error.
I cannot log into the FTP server and the email informing me of the reset password does not arrive and my normal email address.

Sorry Doug, your account is one of those affected by issue 2 here. There's 30 of you unlucky people in total Cry

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 6 of 8
(716 Views)
0 Thanks
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: can't login to control panel..

‎12-03-2014 1:50 PM

Quote from: bluewhale
Quote from: Bob
No, leave it with me...

sorry only just noticed your reply and opened a second ticket, feel free to close/ignore etc
my account has always been in a tricky state since the last trial i was on...

Your account should be fixed now. Can you let me know if you're still experiencing difficulties?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 7 of 8
(716 Views)
0 Thanks
bluewhale
Rising Star
Posts: 933
Thanks: 28
Registered: ‎30-07-2007

Re: can't login to control panel..

‎12-03-2014 4:10 PM

Quote from: Bob
Your account should be fixed now. Can you let me know if you're still experiencing difficulties?

successfully logged on, now to work out what to upgrade etc...
Message 8 of 8
(716 Views)
0 Thanks