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blocked Plusnet OMG

wizardcarwash
Hooked
Posts: 6
Registered: ‎18-12-2017

blocked Plusnet OMG

I'm trying to access a simple uk site called Friday Ad 

plusnet is blocking how do i fix this 

jesus its all worked fine until 3 days ago 

what is going on 

Moderator's note by Mike (Mav): Avoidance of swear filter in title edited as per Forum rules.

15 REPLIES 15
Mav
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Re: blocked Plusnet OMG

I have no problems accessing the site from my PN connection. Have you tried using Google's DNS?

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wizardcarwash
Hooked
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Registered: ‎18-12-2017

Re: blocked Plusnet OMG

what is google DNS  ?

I'm a mechanic not a Geek cheers Smiley

wizardcarwash
Hooked
Posts: 6
Registered: ‎18-12-2017

Re: blocked Plusnet OMG

Hmmm... cannot reach this page

Try this

Details
bobpullen
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Re: blocked Plusnet OMG

What makes you think Plusnet are blocking access to the site? Are you seeing some sort of notice that suggests this is what's happening?

Bob Pullen
Plusnet Product Team
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wizardcarwash
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Posts: 6
Registered: ‎18-12-2017

Re: blocked Plusnet OMG

Hmmm... cannot reach this page

Try this

Details
bobpullen
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Re: blocked Plusnet OMG

Ah, that's Safeguard.
You can either disable it, or add the site you're trying to access to the whitelist.
You can access the settings by logging into the main Plusnet website and clicking the 'Safeguard' link on the left.

Bob Pullen
Plusnet Product Team
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Pete11
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Re: blocked Plusnet OMG

The site works for me using Plusnet. Some interesting stuff on there.  Thumbs_Up

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bobpullen
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Re: blocked Plusnet OMG

@Nibiru, jeez someone got it of the wrong side of bed this morning 😉
Access is being blocked by our parental control filter. The solution is as simple as disabling it/adding an exception.
No need to be fiddling with DNS at all.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

wizardcarwash
Hooked
Posts: 6
Registered: ‎18-12-2017

Re: blocked Plusnet OMG

How do I find it 

have never touched the parental control filter

let me look 

so i have googled and logged in 

this is what i have cut and pasted 

 

Plusnet Access Control: Disabled
Configure

My Home Network

Devices currently connected to your Plusnet Hub:
Network Device MAC Address IP Address
2.4 GHz Wireless: EPSON628DAC 64:eb:8c:62:8d:ac 192.168.1.83  
  android-60d3bc11c... f4:0e:22:e6:c3:8b 192.168.1.74  
5 GHz Wireless: Samsung-Galaxy-S7... 2c:0e:3d:3b:de:ed 192.168.1.67  
Ethernet: udhcp-0-9-9-pre-5... 54:c4:15:e4:b2:f4 192.168.1.66  
  DESKTOP-ISONQ2P b8:97:5a:3e:b4:5d 192.168.1.73  
USB: No devices detected      
wizardcarwash
Hooked
Posts: 6
Registered: ‎18-12-2017

Re: blocked Plusnet OMG

Plusnet Access Control

Use Access Control to set times when specific devices will be prevented from connecting to the internet.
This can be useful if you'd like to control the amount of time your children are online. This means the Plusnet Hub will block all incoming and outgoing traffic to specific devices between the hours you select.
 
Access Control feature enable: Option Yes for access control enabled is unselectedOption No for access control enabled is selected  
Current time: 10:09  
  Internet blocked between Permanent
Disable access for all devices: Option Yes for access control all enabled is unselectedOption No for access control all enabled is selected
click to change hours start all
and
click to change hours end all
 
 
Device Internet blocked between
click to change devices dropdown
click to change hours start
click to change hours end
 
 
Add
No Access Control currently selected
 
 
Apply
Cancel
Waiting Applying...
 

bobpullen
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Re: blocked Plusnet OMG

@wizardcarwash, sorry perhaps I should have been clearer.

I'm talking about our server-side parental control filters, not those in the router interface.

You can access them here.

I've just checked, and the site you're trying to access is being categorised under 'Tasteless', so either add an exception under the 'allow website' section, unblock the 'Tasteless' category, or switch off the filter in its entirety - up to you.

You're given a choice about enabling or disabling this service during the sign-up journey, so I can only guess that's when it was enabled.

Bob Pullen
Plusnet Product Team
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ScottStorey
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Re: blocked Plusnet OMG

It looks to be a free ads type site Bob.

Sounds like safeguard has got it wrong as the root cause.
bobpullen
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Re: blocked Plusnet OMG

I'd say that depends what people are advertising 😂
On a serious note, I'll take a look if I get the chance and submit a request to change the catagorisation if necessary.

Bob Pullen
Plusnet Product Team
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rongtw
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Re: blocked Plusnet OMG

@ScottStorey its a bit iffish ,, if you look there is a adult only adverts Sad

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