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being blocked

johntyrrell
Newbie
Posts: 1
Registered: ‎06-03-2018

being blocked

someone help please my wife wanted to order some lingerie from online store but when she tried to go to the site it was being blocked by plusnet. she never had this problem before with BT. Any help in this mater

7 REPLIES 7
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: being blocked

Hi , Do you have Plusnet safeguard  turned on ?  log into member center to check https://www.plus.net/my-account/safeguard/

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Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: being blocked

I assume this is Fibre broadband, and you'll need any adult content locked removed?

Hopefully a member of staff may be able to help, you'll probably have to PM them your username, but now you have made a post you should to be able to do so.

I think maybe your thread should be moved from General Chat and/or possibly merged with the other threads regarding content locks, if I mod could assist? Smiley

Minivanman
Legend
Posts: 15,144
Thanks: 6,395
Fixes: 1
Registered: ‎04-11-2014

Re: being blocked

As @rongtw suggested you may have hit one of prudish (my view) plusnet's hurdles.

As contributors to these forums will know, step outside their narrow guidelines and they'll feel it incumbent upon them to put you back on the right track - or in your case block you completely.

Hope you get it sorted  Thumbs_Up


Truth is like a threshing machine; tender sensibilities must keep out of the way.
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Baldrick1
Moderator
Moderator
Posts: 9,971
Thanks: 4,461
Fixes: 356
Registered: ‎30-06-2016

Re: being blocked

Is that true generally or just a safeguard feature? Would a free browser VPN extension such as Windscribe stop this sort of censorship?

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dvorak
Moderator
Moderator
Posts: 28,621
Thanks: 6,352
Fixes: 1,461
Registered: ‎11-01-2008

Re: being blocked

the only sites blocked by PN for broadband are those on the IWF list and required by court order iirc, safeguard is purely optional.

mobile is different - not sure what service the OP is talking about.
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: being blocked

Sorry to hear that @johntyrrell

Can you send us a screenshot of the page you see when you try to browse to this site?

Please feel free to PM me if you prefer.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Townman
Superuser
Superuser
Posts: 20,963
Thanks: 8,454
Fixes: 113
Registered: ‎22-08-2007

Re: being blocked

This could simply be a geolocation restricted site using bad geolocation data.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.