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Yet another Freenetname/Madasafish domain name not renewing

FIXED
PSalmons
Newbie
Posts: 7
Thanks: 4
Fixes: 1
Registered: ‎02-10-2019

Yet another Freenetname/Madasafish domain name not renewing

Hi,

I've had my domain name of psalmons.co.uk  for many years and via several providers, Freenetname, Madasafish, and now yourselves.  In common with some others it seems, I've just received the following email

Your domain name is expiring
We are writing from Nominet, the internet registry for .uk domains. Your registrar automatically registers your domain name with us on your behalf when you purchase your domain name. We are writing to inform you that your domain name psalmons.co.uk has expired and that you need to renew the domain if you wish to continue using it. 

To renew your domain name, you will need to contact your registrar, and they will arrange this for you. Domain names can be renewed for up to 10 years, and they will be able to offer information on a suitable duration of renewal as well as other questions you might have regarding your domain. 

Can you help, please?

Best regards

6 REPLIES 6
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,005
Fixes: 405
Registered: ‎01-01-2012

Re: Yet another Freenetname/Madasafish domain name not renewing

Thanks for getting in touch @PSalmons.

I've raised this to the relevant team for your domain to be renewed and we'll update you as soon as possible

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PSalmons
Newbie
Posts: 7
Thanks: 4
Fixes: 1
Registered: ‎02-10-2019

Re: Yet another Freenetname/Madasafish domain name not renewing

Many thanks, Matthew.  Can you also tell me if, after the problem is fixed, it will automatically renew in future?

Best regards,

Paul.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,005
Fixes: 405
Registered: ‎01-01-2012

Re: Yet another Freenetname/Madasafish domain name not renewing

Thanks for getting back to us @PSalmons

I'm afraid you'll most likely have to contact us again in a years time

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
PSalmons
Newbie
Posts: 7
Thanks: 4
Fixes: 1
Registered: ‎02-10-2019

Re: Yet another Freenetname/Madasafish domain name not renewing

OK.  Thanks, Matthew.  I've put it on the calendar.  At least it won't come as such a shock next time.

Regards,

Paul.

PSalmons
Newbie
Posts: 7
Thanks: 4
Fixes: 1
Registered: ‎02-10-2019

Re: Yet another Freenetname/Madasafish domain name not renewing

Fix

I've just seen the little green tick and checked "whois," and my domain is registered again.  Many thanks for the prompt and efficient service.

 

Regards,

Paul.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,387
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: Yet another Freenetname/Madasafish domain name not renewing

Hi @PSalmons, I'm glad this is sorted, please just get back to us if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team