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Will PN Customer Services be open during Christmas?

FIXED
Cagney1994
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Registered: ‎28-07-2013

Will PN Customer Services be open during Christmas?

Hi

 

Will CS be available on Christmas, Boxing, and New Year's Day?

 

Thanks.

15 REPLIES 15
Browni
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Re: Will PN Customer Services be open during Christmas?

Should be.

7days.png

Anonymous
Not applicable

Re: Will PN Customer Services be open during Christmas?

Isn't there a typo in that @Browni. Shouldn't it be "we're open 7 days in a year"? Well going by the complaints in these fora you'd think it was.

Browni
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Re: Will PN Customer Services be open during Christmas?

Which year?
HarryB
Plusnet Help Team
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Re: Will PN Customer Services be open during Christmas?

Fix

 Hi @Cagney1994, our Christmas/New years opening times are:

Plusnet Residential  
Department 24th December
Sunday
25th December
Monday
26th December
Tuesday
  31st December
Sunday
1st January
Monday
Sales 09:00 - 17:30 Closed 09:00 - 18:00 09:00 - 17:30 09:00 - 19:00
Customer Options Team 09:00 - 17:30 Closed 09:00 - 18:00 09:00 - 17:30 09:00 - 19:00
New House Moves 09:00 - 17:30 Closed 09:00 - 18:00 09:00 - 17:30 09:00 - 19:00
Provisioning Closed Closed 09:00 - 17:30 Closed 09:00 - 17:30
Faults 07:30 - 19:00 09:00 - 19:00 09:00 - 22:00 07:30 - 19:00 09:00 - 22:00
Technical Support 07:30 - 19:00 09:00 - 19:00 09:00 - 22:00 07:30 - 19:00 09:00 - 22:00
Customer Services 07:30 - 19:00 09:00 - 19:00 09:00 - 22:00 07:30 - 19:00

09:00 - 22:00

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 Harry Beesley
 Plusnet Infrastructure Operations Professional
rongtw
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Re: Will PN Customer Services be open during Christmas?

@HarryB what about Twitface ??   are they open

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Gandalf
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Re: Will PN Customer Services be open during Christmas?

Yep, we’ll be covering social media and as much of these forums as we can. Think of us when you have your roast dinner on Monday. Smiley
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 Anoush Mortazavi
 Plusnet Help Team
HarryB
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Re: Will PN Customer Services be open during Christmas?

@rongtw wrote:
@HarryB what about Twitface ?Huh

 


@Gandalf wrote:
Think of us when you have your roast dinner on Monday. Smiley

I'm not sure who's in on the mobile side of things, but I'll be in on Christmas Day along with @JonoH and then myself @MatthewWheeler and @Gandalf will be in on Boxing Day.

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 Harry Beesley
 Plusnet Infrastructure Operations Professional
Anonymous
Not applicable

Re: Will PN Customer Services be open during Christmas?

@HarryB - I guess you drew the short straw Harry!

HarryB
Plusnet Help Team
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Re: Will PN Customer Services be open during Christmas?

I was due in work this weekend anyway, but actually volunteered to do Christmas Day and Boxing day Grin

 

It means more to colleagues travelling further to see family etc. so instead of forcing them to be drawn from a hat, it just seems better for everyone if we had people volunteering to fill the staffing requirements over Christmas.

 

I don't mind too much, there will still be a Christmas Dinner ready and waiting for me when I get home Thumbs_Up

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 Harry Beesley
 Plusnet Infrastructure Operations Professional
Anonymous
Not applicable

Re: Will PN Customer Services be open during Christmas?

@HarryB - What a thoughtful and decent thing to do Harry. Thumbs_Up

198kHz
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Re: Will PN Customer Services be open during Christmas?

Well played @HarryB.  Angel

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Alex
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Re: Will PN Customer Services be open during Christmas?

Thanks @HarryB

It's a nice thing you've done, and allows other staff who aren't local to the area to be able to take time off.

ITWorks
Superuser
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Re: Will PN Customer Services be open during Christmas?

@HarryB what a lovely gesture, very thoughtful of you. Thumbs_Up

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

spraxyt
Superuser
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Re: Will PN Customer Services be open during Christmas?

Thanks @HarryB and Merry Christmas to everyone. Angel

David