Will PN Customer Services be open during Christmas?
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23-12-2017 3:59 PM - edited 23-12-2017 3:59 PM
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Re: Will PN Customer Services be open during Christmas?
23-12-2017 4:14 PM
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Re: Will PN Customer Services be open during Christmas?
23-12-2017 4:42 PM
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Isn't there a typo in that @Browni. Shouldn't it be "we're open 7 days in a year"? Well going by the complaints in these fora you'd think it was.
Re: Will PN Customer Services be open during Christmas?
23-12-2017 4:44 PM
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23-12-2017 6:28 PM
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Hi @Cagney1994, our Christmas/New years opening times are:
Plusnet Residential | |||||||
Department | 24th December Sunday |
25th December Monday |
26th December Tuesday |
31st December Sunday |
1st January Monday |
||
Sales | 09:00 - 17:30 | Closed | 09:00 - 18:00 | 09:00 - 17:30 | 09:00 - 19:00 | ||
Customer Options Team | 09:00 - 17:30 | Closed | 09:00 - 18:00 | 09:00 - 17:30 | 09:00 - 19:00 | ||
New House Moves | 09:00 - 17:30 | Closed | 09:00 - 18:00 | 09:00 - 17:30 | 09:00 - 19:00 | ||
Provisioning | Closed | Closed | 09:00 - 17:30 | Closed | 09:00 - 17:30 | ||
Faults | 07:30 - 19:00 | 09:00 - 19:00 | 09:00 - 22:00 | 07:30 - 19:00 | 09:00 - 22:00 | ||
Technical Support | 07:30 - 19:00 | 09:00 - 19:00 | 09:00 - 22:00 | 07:30 - 19:00 | 09:00 - 22:00 | ||
Customer Services | 07:30 - 19:00 | 09:00 - 19:00 | 09:00 - 22:00 | 07:30 - 19:00 |
09:00 - 22:00 |
Re: Will PN Customer Services be open during Christmas?
23-12-2017 10:21 PM
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@HarryB what about Twitface ?? are they open
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Will PN Customer Services be open during Christmas?
23-12-2017 10:47 PM
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Re: Will PN Customer Services be open during Christmas?
24-12-2017 9:46 AM
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Re: Will PN Customer Services be open during Christmas?
24-12-2017 10:09 AM
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@HarryB - I guess you drew the short straw Harry!
Re: Will PN Customer Services be open during Christmas?
24-12-2017 10:13 AM
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I was due in work this weekend anyway, but actually volunteered to do Christmas Day and Boxing day
It means more to colleagues travelling further to see family etc. so instead of forcing them to be drawn from a hat, it just seems better for everyone if we had people volunteering to fill the staffing requirements over Christmas.
I don't mind too much, there will still be a Christmas Dinner ready and waiting for me when I get home
Re: Will PN Customer Services be open during Christmas?
24-12-2017 10:20 AM
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@HarryB - What a thoughtful and decent thing to do Harry.
Re: Will PN Customer Services be open during Christmas?
24-12-2017 1:26 PM
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Well played @HarryB.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Will PN Customer Services be open during Christmas?
24-12-2017 1:39 PM
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Thanks @HarryB
It's a nice thing you've done, and allows other staff who aren't local to the area to be able to take time off.
Re: Will PN Customer Services be open during Christmas?
24-12-2017 2:39 PM
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@HarryB what a lovely gesture, very thoughtful of you.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Will PN Customer Services be open during Christmas?
24-12-2017 4:11 PM
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Thanks @HarryB and Merry Christmas to everyone.
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