Will PN Customer Services be open during Christmas?

[#1]

Hi

Will CS be available on Christmas, Boxing, and New Year's Day?

Thanks.

[#2]

Should be.

[#3]

Isn't there a typo in that @Browni. Shouldn't it be "we're open 7 days in a year"? Well going by the complaints in these fora you'd think it was.

[#4]

Which year?

[#5 · Accepted solution]

 Hi @Cagney1994, our Christmas/New years opening times are:

Plusnet Residential
Department	24th December Sunday	25th December Monday	26th December Tuesday		31st December Sunday	1st January Monday
Sales	09:00 - 17:30	Closed	09:00 - 18:00		09:00 - 17:30	09:00 - 19:00
Customer Options Team	09:00 - 17:30	Closed	09:00 - 18:00		09:00 - 17:30	09:00 - 19:00
New House Moves	09:00 - 17:30	Closed	09:00 - 18:00		09:00 - 17:30	09:00 - 19:00
Provisioning	Closed	Closed	09:00 - 17:30		Closed	09:00 - 17:30
Faults	07:30 - 19:00	09:00 - 19:00	09:00 - 22:00		07:30 - 19:00	09:00 - 22:00
Technical Support	07:30 - 19:00	09:00 - 19:00	09:00 - 22:00		07:30 - 19:00	09:00 - 22:00
Customer Services	07:30 - 19:00	09:00 - 19:00	09:00 - 22:00		07:30 - 19:00	09:00 - 22:00

[#6]

@HarryB what about Twitface ??   are they open

[#7]

Yep, we’ll be covering social media and as much of these forums as we can. Think of us when you have your roast dinner on Monday.

[#8]

@rongtw wrote:
@HarryB what about Twitface ?

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@Gandalf wrote:
Think of us when you have your roast dinner on Monday.

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I'm not sure who's in on the mobile side of things, but I'll be in on Christmas Day along with @JonoH and then myself @MatthewWheeler and @Gandalf will be in on Boxing Day.

[#9]

@HarryB - I guess you drew the short straw Harry!

[#10]

I was due in work this weekend anyway, but actually volunteered to do Christmas Day and Boxing day

It means more to colleagues travelling further to see family etc. so instead of forcing them to be drawn from a hat, it just seems better for everyone if we had people volunteering to fill the staffing requirements over Christmas.

I don't mind too much, there will still be a Christmas Dinner ready and waiting for me when I get home

[#11]

@HarryB - What a thoughtful and decent thing to do Harry.

[#12]

Well played @HarryB.  

[#13]

Thanks @HarryB

It's a nice thing you've done, and allows other staff who aren't local to the area to be able to take time off.

[#14]

@HarryB what a lovely gesture, very thoughtful of you. 

[#15]

Thanks @HarryB and Merry Christmas to everyone.