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Wifi to laptops not working

s1mps
Grafter
Posts: 39
Thanks: 2
Registered: ‎22-12-2016

Wifi to laptops not working

The past few weeks WiFi has stopped working between my Plusnet Hub One and my two Dell Latitude 5410 W10 laptops.
Both 2.4 and 5Ghz
When I do rarely manage to get something and run a ping test there are mostly failed replies.
My mobile and TV do work although there is some obvious break in signal. Mobile data is fine.
Any ideas what's going on please?

Thank you
Mark


Product name: Plusnet Hub
2. Serial number: ++++++++++++++++
3. Firmware version: Software version 4.7.5.1.83.8.289.1.3 Last updated 06/12/21
4. Board version: Plusnet Hub One
5. DSL uptime: 4 days, 23:04:31
6. Data rate: 8296 / 56578
7. Maximum data rate: 8292 / 59103
8. Noise margin: 5.4 / 4.8
9. Line attenuation: 27.6 / 20.7
10. Signal attenuation: 27.1 / 19.7
11. Data sent/received: 2.4 GB / 82.7 GB
12. Broadband username: xxxxxxxxxcc@plusdsl.net
13. 2.4 GHz Wireless network/SSID: PLUSNET-FWTJ2.4
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-FWTJ5
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 10:10:10:10:10:10
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
Tags (1)
5 REPLIES 5
Gel
Aspiring Champion
Posts: 2,328
Thanks: 298
Fixes: 29
Registered: ‎02-08-2007

Re: Wifi to laptops not working

s1mps
Grafter
Posts: 39
Thanks: 2
Registered: ‎22-12-2016

Re: Wifi to laptops not working

Yes I have thanks
Baldrick1
Moderator
Moderator
Posts: 11,485
Thanks: 5,108
Fixes: 412
Registered: ‎30-06-2016

Re: Wifi to laptops not working

@s1mps 

Try changing the wireless channels as it could be a neighbour using the same ones. A WiFi  sniffer app, such as WiFi Analyzer, which I run on an Android phone, allows you to 'see' all users of a channel so you can manually pick the one with the lowest activity. Check at both the hub location and where you use your devices.

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s1mps
Grafter
Posts: 39
Thanks: 2
Registered: ‎22-12-2016

Re: Wifi to laptops not working

Thanks. I did change channels with no effect. We are a little more congested but nothing like I've seen elsewhere and it's a good neighborhood where you wouldn't expect foul play. I did check connected devices and thinning down my own to try and isolate the problem. No joy tho.
Strange that my phone and TV still work well on WiFi while the laptops don't.
Townman
Superuser
Superuser
Posts: 22,725
Thanks: 9,446
Fixes: 151
Registered: ‎22-08-2007

Re: Wifi to laptops not working

There appear to be numerous issues with Dell 5400 series and laptops - have you tried Googling the issue?  A quick search found these amongst many others...

Issue in accessing home wifi network through dell laptop - Microsoft Community

Wifi keeps disconnecting in Windows 10 - Microsoft Community

Do they match your experience?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.