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Why can't I stop porn being accessed

me18
Hooked
Posts: 6
Registered: ‎09-10-2022

Why can't I stop porn being accessed

Hi

Safenet is switched on yet porn can still be accessed via our mobile devices? How can I stop this please?
13 REPLIES 13
jab1
Legend
Posts: 16,584
Thanks: 5,216
Fixes: 245
Registered: ‎24-02-2012

Re: Why can't I stop porn being accessed

Is this when you are away from home?

John
me18
Hooked
Posts: 6
Registered: ‎09-10-2022

Re: Why can't I stop porn being accessed

No when we are at home?
jab1
Legend
Posts: 16,584
Thanks: 5,216
Fixes: 245
Registered: ‎24-02-2012

Re: Why can't I stop porn being accessed

If you are at home, are your mobile devices accessing the internet via your Plusnet connection,or still via 3G/4G - in other words, what shows in settings>Wi-Fi?

John
me18
Hooked
Posts: 6
Registered: ‎09-10-2022

Re: Why can't I stop porn being accessed

Yes it shows being connected to Plusnet wifi
jab1
Legend
Posts: 16,584
Thanks: 5,216
Fixes: 245
Registered: ‎24-02-2012

Re: Why can't I stop porn being accessed

In that case, I am a little stumped? Does Safefguard work on a Desktop/laptop?

John
me18
Hooked
Posts: 6
Registered: ‎09-10-2022

Re: Why can't I stop porn being accessed

Yes it does, it's so weird as we have filters on the mobile provider aswell so don't have an issue using the mobile on data not WiFi but as soon as it's connected to Plusnet wifi it lets us access it 🤷
jab1
Legend
Posts: 16,584
Thanks: 5,216
Fixes: 245
Registered: ‎24-02-2012

Re: Why can't I stop porn being accessed

I am now totally confused 😕.

@Gandalf , @MisterW ? - any thoughts?

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Why can't I stop porn being accessed

Are the DNS servers automatic in your phone’s settings?

If there’s an option, try using 213.120.234.38 as the primary and 213.120.234.42 as the secondary server.

(I’m not in the office atm btw)

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 16,584
Thanks: 5,216
Fixes: 245
Registered: ‎24-02-2012

Re: Why can't I stop porn being accessed

Cheers, @Gandalf . Sorry, I forgot you were off. Embarrassed

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
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Registered: ‎21-04-2017

Re: Why can't I stop porn being accessed

No worries, I actually posted before I saw your message Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
me18
Hooked
Posts: 6
Registered: ‎09-10-2022

Re: Why can't I stop porn being accessed

Yes as far as I know they are automatic (I've never had to enter anything) I'll try it and see if it works
me18
Hooked
Posts: 6
Registered: ‎09-10-2022

Re: Why can't I stop porn being accessed

Just tried it and can still access the sites 🤷
MisterW
Superuser
Superuser
Posts: 14,372
Thanks: 5,294
Fixes: 379
Registered: ‎30-07-2007

Re: Why can't I stop porn being accessed

@me18 if they are Android phones, make sure Private DNS is OFF https://www.howtogeek.com/795644/how-to-enable-secure-private-dns-on-android/ otherwise they won't be using the PlusNet Safeguard DNS

I'v eno experience of iPhones but from this https://rodneylab.com/how-to-enable-encrypted-dns-on-iphone-ios-14/ it would appear to be called Encrypted DNS

 

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