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Where's Help Assist Gone ?

FIXED
Twoterriers
Grafter
Posts: 43
Thanks: 6
Fixes: 1
Registered: ‎20-03-2017

Where's Help Assist Gone ?

I wanted to raise a ticket (or two) tonight and I finally located the Help Assist page but it offers no option any longer on submitting a ticket, only the Live Chat or Phone Us.

Have Plusnet got rid of it or am I missing it somehow, please ?

Thanks,

Lynda~

"Children are for people who can't have dogs"
2 REPLIES 2
Gus
Community Veteran
Posts: 3,209
Thanks: 24
Fixes: 2
Registered: ‎31-07-2007

Re: Where's Help Assist Gone ?

Fix

We can no longer raise tickets, its been that way for a while now.  Now we have to phone in / use the chat / or post a thread here and hope its picked up.

Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Twoterriers
Grafter
Posts: 43
Thanks: 6
Fixes: 1
Registered: ‎20-03-2017

Re: Where's Help Assist Gone ?

Thanks for letting me know, Gus. Not something we were ever advised about, was it ? I've left them a note on Twitter with my main gripe as well as on here.

 

Cheers, Lynda~

"Children are for people who can't have dogs"