What has happened to the ccgi access?
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What has happened to the ccgi access?
28-06-2009 12:33 AM
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Are the ccgi servers down or will I have to wait 'till Monday when PlusNet are back to full strength for this change to take place?
Re: What has happened to the ccgi access?
29-06-2009 1:50 PM
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Are things running properly now or does it need a bit of a poke still?
Re: What has happened to the ccgi access?
29-06-2009 3:37 PM
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Unfortunately things are the same as they were. I haven't received an Email with a new password etc. and when I try to access my site I get the following error message:
Quote Error 403 - Forbidden
You tried to access a document for which you don't have privileges.
Perhaps another poke might help...
Thanks for your speedy reply.
Re: What has happened to the ccgi access?
29-06-2009 3:44 PM
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If you're trying to connect from your Plusnet connection, let me know and I'll try to log in again from here.
Re: What has happened to the ccgi access?
29-06-2009 4:50 PM
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I'm using my connection at home. I've been able to get in via telnet and my FTP application; I couldn't get rid of the directories though so I opted to deactivate and reactivate assuming that this would clear all the folders and dross that's built up in there over the years. When I deactivated my ccgi space it said I would get an email with the new details, like I did when I cleared out mySQL.
Re: What has happened to the ccgi access?
29-06-2009 4:55 PM
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If you can raise a ticket asking us to check it and I'll get it looked at, it's probably going to require us resetting the password on the ccgi space too if that's ok?
Re: What has happened to the ccgi access?
29-06-2009 5:11 PM
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I don't mind you resetting the password at all...
cheers
Re: What has happened to the ccgi access?
29-06-2009 5:15 PM
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Re: What has happened to the ccgi access?
03-07-2009 12:27 AM
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Any progress on this problem? I've had no reply from my ticket which is unusual because I've always found it to be a speedy service.
Re: What has happened to the ccgi access?
03-07-2009 6:28 AM
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Edit: I've moved all of the content on your CGI space to an archive folder in your root directory. I've also reset your password to the same one you use to log into the portal and put a test page up. It seems to be working OK now, give me a shout though if you need anything else...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: What has happened to the ccgi access?
04-07-2009 9:03 PM
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Something strange is happening with my ccgi account. I can see the changes you made using telnet but I can't access the index page you put up...(edited to remove email address).
When I use telnet or my FTP (terrapin) I can get in using my old password. I've since downloaded cuteFTP that will not allow me to access using my old password but will allow me access with the new one which you set up ( my main log in password).
I've been trying to download phpBB3 and although I can get on to the ccgi it won't allow me to unpack it. It gives the message that I don't have the permissions.
Is it possible that I have two ccgi spaces on different PlusNet servers?
Should I try removing my ccgi account again and reactivating it? As I understood it that action should have removed all directories on my space?
Cheers
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