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Webstats problem?

Joe_Scaramanga
Grafter
Posts: 39
Registered: ‎14-08-2007

Webstats problem?

Can anyone tell me if there's currently an issue with the Webstats?
I'm putting in the correct login details (I've tried every variation it could be) but I'm not able to access them.
Are the login details the same as the ones I use in the Remote Info section of Dreamweaver?
Thanks
3 REPLIES 3
Peter_Vaughan
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Webstats problem?

Have you actually enabled webstats for your account & domains? You can do this via website settings -> webstats or Advanced Webstats on the portal.
The login is the same as the portal login.
Joe_Scaramanga
Grafter
Posts: 39
Registered: ‎14-08-2007

Re: Webstats problem?

Yeah, I enabled them, a couple of months back, but this is the first time since then that I've wanted to check them.
I've got two domains, and I can't log into either.
There doesn't appear top be any kind of pasword reminder anywhere for them.
Peter_Vaughan
Community Veteran
Posts: 14,469
Registered: ‎30-07-2007

Re: Webstats problem?

The login is your portal login details.
Sounds like something is wrong with the set-up so you need to raise a ticket and get it checked.