Webstats not generated (again on 29th July)?
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Webstats not generated (again on 29th July)?
28-07-2010 12:59 PM
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Anyone else affected?
Tony
Re: Webstats not generated?
28-07-2010 1:27 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Webstats not generated?
29-07-2010 8:08 AM
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Tony
Re: Webstats not generated (again on 29th July)?
29-07-2010 10:05 AM
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Re: Webstats not generated?
29-07-2010 10:48 AM
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Quote from: Tony still showing those generated ~5pm yesterday.
from service status 28/07
Quote Missing Webstats (62887) - NEW
We are currently investigating a problem affecting the generation of customers' webstats and raw log files.
... Our network engineers are investigating and we will provide a further update once we have more information.
Good to see the stats due 28/07 (for prev day 27/07) did appear (5.15pm~ish here, yesterday) but was surprised that today's (for 28/07) didn't generate at the usual early-morning hour. Usually whenever a previous run of Webstats has been retrieved on the "due day", the next day's run generates fine.
Have seen today's Service Status update (for which thanks), just wondered if there was any news yet on what might have caused the webstats not to run (automatically) in the early hours of 28/07.
Best regards,
Penny.
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: Webstats not generated (again on 29th July)?
29-07-2010 11:32 AM
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Re: Webstats not generated (again on 29th July)?
29-07-2010 11:50 AM
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okay, and thanks, Chris. Appreciate the update
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: Webstats not generated (again on 29th July)?
29-07-2010 4:09 PM
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Raw logs should be in place for most sites now, there are about 9000 which are currently awaiting processing, which will be kicked off by the clean up script when it's done the webstats processing.
I'm sorry for any disruption this has caused, I've spend the last few weeks moving the webstats data from the old webstats processing servers to our netapp storage, which will make the whole platform more reliable and should reduce instances like this to a minimum. As you can see we've had a few teething issues, but I am confident we're getting to the end of these and should have the service back up and running without any of these sort of hitches.
If anyone's wondering why we're moving away from the webstats servers, it's mainly due to issues with the current hardware which is increasingly causing delays in processing. We have had to make this change quite quickly as the hardware is getting to the end of it's useful life and has recently become much more unreliable.
Re: Webstats not generated (again on 29th July)?
29-07-2010 5:44 PM
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Quote from: Ben ... as the hardware is getting to the end of it's useful life and has recently become much more unreliable.
?
B.
Re: Webstats not generated (again on 29th July)?
29-07-2010 6:09 PM
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All the webstats and raw logs should be up to date now. Hopefully it will run smoothly tonight, I'll be checking when I get in to the office to make sure.
Re: Webstats not generated (again on 29th July)?
30-07-2010 8:25 AM
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Re: Webstats not generated (again on 29th July)?
04-08-2010 9:24 AM
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Quote from: Chris issue was caused by a permissions error following the work last week to relocate webstats to a different server
Just a note to flag up that the Webstats due today (for 03/08) haven't appeared this morning. Didn't especially want to start a new thread, given that today's issues may still be linked somehow with the server move, but just mentioning as nothing seen on Service Status.
Regards,
Penny.
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Re: Webstats not generated (again on 29th July)?
04-08-2010 9:30 AM
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I've just kicked it off and it's got further than the initial checks it failed on last time, and I've just let comms know so I imagine a service status post will be out soon. I'd expect the processing to be complete in two or three hours, however it's the first time we've run the script on this platform so I don't know exactly how long it will take.
Edit: Forgot to add, once the script has run I'll be able to look more in depth to see if I can find the cause.
Re: Webstats not generated (again on 29th July)?
04-08-2010 9:42 AM
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Re: Webstats not generated (again on 29th July)?
04-08-2010 9:43 AM
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thanks Ben, appreciate the update and background info.
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
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