cancel
Showing results for 
Search instead for 
Did you mean: 

Webstats not generated - (22nd December)

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Webstats not generated - (22nd December)

Webstats are still showing those generated on the 21st.
Nothing on the service status web page - except possibly some maintenance which would affect access to the Plusnet website.
Tony
4 REPLIES 4
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,047
Thanks: 2,699
Fixes: 171
Registered: ‎04-04-2007

Re: Webstats not generated - (22nd December)

Problem raised (ref: 65031) and Service Status on its way. I'm also going to ensure that there's some contingency in place over Christmas whilst our monitoring isn't picking this up as I don't want it to happen again and get missed!
Edit: Yesterday's stats should now be available.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Penny
Superuser
Superuser
Posts: 997
Thanks: 547
Fixes: 5
Registered: ‎05-04-2007

Re: Webstats not generated - (22nd December)

Quote from: Bob
Yesterday's stats should now be available.

... both sets came in about lunch time, and thanks
Quote from: Bob
I'm also going to ensure that there's some contingency in place over Christmas

... appreciated Smiley
Any idea when whatever's caused the recent spate of issues might be fixed, Bob?  Webstats were trouble-free for quite a long period, but just lately there seem to have been a fair few days when they haven't run as usual.
Regards,
Penny.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English worksheets + 12 other languages
personal site www.pennymidasrollo.plus.com
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,047
Thanks: 2,699
Fixes: 171
Registered: ‎04-04-2007

Re: Webstats not generated - (22nd December)

Quote from: Penny
Any idea when whatever's caused the recent spate of issues might be fixed, Bob?  Webstats were trouble-free for quite a long period, but just lately there seem to have been a fair few days when they haven't run as usual.

Without checking back through the problem notes I can't tell you specifically, I can tell you it's been a slightly different problem each time though Sad

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Penny
Superuser
Superuser
Posts: 997
Thanks: 547
Fixes: 5
Registered: ‎05-04-2007

Re: Webstats not generated - (22nd December)

Quote from: Bob
I can tell you it's been a slightly different problem each time though Sad

... oh Smiley  well they've been fine the last few days anyway.  Here's to a trouble-free 2011 : D
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English worksheets + 12 other languages
personal site www.pennymidasrollo.plus.com
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.