cancel
Showing results for 
Search instead for 
Did you mean: 

Webstats not generated 11th February

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Webstats not generated 11th February

Webtats still showing those generated yesterday.
Nothing on the service status web page.
Can someone please kick the webstats script.
Tony
[Edit] 'Question' number 52013850 raised.
7 REPLIES
kdiment
Rising Star
Posts: 221
Thanks: 29
Registered: ‎30-06-2007

Re: Webstats not generated 11th February

I was just about to post a similar message. Let's hope we don't have to wait until Monday before anyone at PN notices.
Keith
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Webstats not generated 11th February

It's best to raise a ticket Keith - they generally wait until they have a certain number of complaints before they do anything.
Having said that, a few instances ago they did say that they left instructions with CS that webstats action should be initiated as soon as CS received the first report.
Tony
Cathotel
Grafter
Posts: 129
Registered: ‎05-10-2007

Re: Webstats not generated 11th February

I've raised a ticket too so hopefully...............
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Webstats not generated 11th February

I have had a reply to my ticket saying that they have now re-started the script.
Apparently the script did not run 'due to a problem with one of the homepages servers'.
Tony
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: Webstats not generated 11th February

Hey Guys,
I'm sorry to hear that you've experienced problems with the webstats today.
I can confirm that the webstats processing is now working as it should be, Please advise if you have any further issues with this so that we can investigate further if required.
Kind Regards,
Matt
kdiment
Rising Star
Posts: 221
Thanks: 29
Registered: ‎30-06-2007

Re: Webstats not generated 11th February

Yes, Matt, webstats are now looking OK. Thanks for that.
But are we to assume that missing webstats no longer warrant a Service Status announcement? Either when they go missing or when they finally become available?
Keith
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: Webstats not generated 11th February

Hey Keith,
Thanks for confirming everything is OK.
The service status post probably was missed due to our Digital Care team not being in over the weekend, and our CSC agent's aren't all aware of how to post service status messages (probably to prevent wrongly posted announcements!)
Had I been aware of this issue, I would have posted something when I was posting about the Broadband Phone issues we're having at the moment.
Please accept my apologies for the lack of communication regarding this.
Kind Regards,
Matt