Webstats not generated 11th February

[#1]

Webtats still showing those generated yesterday.
Nothing on the service status web page.
Can someone please kick the webstats script.
Tony
[Edit] 'Question' number 52013850 raised.

[#2]

I was just about to post a similar message. Let's hope we don't have to wait until Monday before anyone at PN notices.
Keith

[#3]

It's best to raise a ticket Keith - they generally wait until they have a certain number of complaints before they do anything.
Having said that, a few instances ago they did say that they left instructions with CS that webstats action should be initiated as soon as CS received the first report.
Tony

[#4]

I've raised a ticket too so hopefully...............

[#5]

I have had a reply to my ticket saying that they have now re-started the script.
Apparently the script did not run 'due to a problem with one of the homepages servers'.
Tony

[#6]

Hey Guys,
I'm sorry to hear that you've experienced problems with the webstats today.
I can confirm that the webstats processing is now working as it should be, Please advise if you have any further issues with this so that we can investigate further if required.
Kind Regards,
Matt

[#7]

Yes, Matt, webstats are now looking OK. Thanks for that.
But are we to assume that missing webstats no longer warrant a Service Status announcement? Either when they go missing or when they finally become available?
Keith

[#8]

Hey Keith,
Thanks for confirming everything is OK.
The service status post probably was missed due to our Digital Care team not being in over the weekend, and our CSC agent's aren't all aware of how to post service status messages (probably to prevent wrongly posted announcements!)
Had I been aware of this issue, I would have posted something when I was posting about the Broadband Phone issues we're having at the moment.
Please accept my apologies for the lack of communication regarding this.
Kind Regards,
Matt