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Webstats missing

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Webstats missing

Webstats were not generated this morning and are still showing those produced yesterday.
I realise that there has been some overnight maintenance - perhaps the generating script has been overlooked and needs to be manually started.
Tony
7 REPLIES 7
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,480
Fixes: 168
Registered: ‎04-04-2007

Re: Webstats missing

From here.
Quote
Planned Firewall Maintenance - Thursday 17th June 4.30am-6.30am
When's this work happening?
Tomorrow morning, 17th June.
What does it affect?
Email delivery, access to our website, access to our internal systems, access to our Plesk/PAYH web-hosting platform and the *generation of customer webstats*.
How long will it take?
About ninety minutes.
What does the work involve?
We will be making some firewall configuration changes to improve resiliency across the network, and help prevent a recurrence of the data centre problem we experienced a fortnight ago.
Am I likely to notice the work?
Yes. Our website will be inaccessible and holding pages will be in place. There may also be some delays to the delivery of inbound email and our Plesk hosting platform will be completely offline. *The generation of webstats data for the 16th June may happen later than usual*.
Is there anything else I need to know?
Our support staff will not have access to customers' account information for the duration of the maintenance window.
Kind Regards,
Bob Pullen
Customer Support

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Webstats missing

Oops - sorry Bob
That will teach me to look closer at the detail of the service messages.
Tony
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,480
Fixes: 168
Registered: ‎04-04-2007

Re: Webstats missing

Are your webstats available now Tony as the run seems to have finished?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Webstats missing

Yes they had arrived by that time.
The ones generated on the 18th have yet to be done, but I understand from the announcement:
Quote
17/06/2010 @ 18:17  Planned Firewall Maintenance - Friday 18th June 4.00am-7.00am
When's this work happening?
Tomorrow morning, 18th June.
What does it affect?
Email delivery, access to our website, access to our internal systems, access to our Plesk/PAYH web-hosting platform and the generation of customer webstats.

that todays will be late as well.
Tony
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,480
Fixes: 168
Registered: ‎04-04-2007

Re: Webstats missing

Yes, they'll be late today as well Tony. I'll make sure that we don't forget to manually run the scripts following this morning's maintenance.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

kdiment
Rising Star
Posts: 231
Thanks: 30
Registered: ‎30-06-2007

Re: Webstats missing

It seems to have happened again today. No mention in Service Status, however, so have PN not noticed yet?
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Webstats missing

We're having a look into this now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.