Webstats missing

[#1]

Webstats were not generated this morning and are still showing those produced yesterday.
I realise that there has been some overnight maintenance - perhaps the generating script has been overlooked and needs to be manually started.
Tony

[#2]

From here.

Quote

Planned Firewall Maintenance - Thursday 17th June 4.30am-6.30am When's this work happening? Tomorrow morning, 17th June. What does it affect? Email delivery, access to our website, access to our internal systems, access to our Plesk/PAYH web-hosting platform and the *generation of customer webstats*. How long will it take? About ninety minutes. What does the work involve? We will be making some firewall configuration changes to improve resiliency across the network, and help prevent a recurrence of the data centre problem we experienced a fortnight ago. Am I likely to notice the work? Yes. Our website will be inaccessible and holding pages will be in place. There may also be some delays to the delivery of inbound email and our Plesk hosting platform will be completely offline. *The generation of webstats data for the 16th June may happen later than usual*. Is there anything else I need to know? Our support staff will not have access to customers' account information for the duration of the maintenance window. Kind Regards, Bob Pullen Customer Support

[#3]

Oops - sorry Bob
That will teach me to look closer at the detail of the service messages.
Tony

[#4]

Are your webstats available now Tony as the run seems to have finished?

[#5]

Yes they had arrived by that time.
The ones generated on the 18th have yet to be done, but I understand from the announcement:

Quote

17/06/2010 @ 18:17  Planned Firewall Maintenance - Friday 18th June 4.00am-7.00am When's this work happening? Tomorrow morning, 18th June. What does it affect? Email delivery, access to our website, access to our internal systems, access to our Plesk/PAYH web-hosting platform and the generation of customer webstats.

that todays will be late as well.
Tony

[#6]

Yes, they'll be late today as well Tony. I'll make sure that we don't forget to manually run the scripts following this morning's maintenance.

[#7]

It seems to have happened again today. No mention in Service Status, however, so have PN not noticed yet?

[#8]

We're having a look into this now.