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Webstats missing this morning

dgdclynx
Grafter
Posts: 187
Registered: ‎05-04-2007

Webstats missing this morning

Just to report that portal webstats havent appeared yet this morning. They have been running like clockwork for many weeks now. So this delay is unusual. I consider it too early yet to raise a ticket but could people keep an eye on the situation as I wont be around all morning.
8 REPLIES 8
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
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Fixes: 168
Registered: ‎04-04-2007

Re: Webstats missing this morning

Morning, we've an internal problem raised to get this looked into (ref: 55155). I'll get a Service Status out now...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

dgdclynx
Grafter
Posts: 187
Registered: ‎05-04-2007

Re: Webstats missing this morning

Thanks Bob.
bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: Webstats missing this morning

Have your stats arrived now Doug, our engineers left the scripts running earlier and I'd have expected them to have completed by now?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Penny
Superuser
Superuser
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Registered: ‎05-04-2007

Re: Webstats missing this morning

Quote from: dgdclynx
Just to report that portal webstats havent appeared yet this morning. They have been running like clockwork for many weeks now. So this delay is unusual.

Only just picked up on them not having arrived yesterday (working long hours right now).
As Douglas says, webstats have been problem-free for simply ages.  There's a 'gap' on the stats for the ones that were due yesterday (today's have arrived fine) - any chance / possibility / likelihood that the missing day might be restored?
Thanks,
Penny.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
dgdclynx
Grafter
Posts: 187
Registered: ‎05-04-2007

Re: Webstats missing this morning

The webstats for the 8th are lost. Black mark Plusnet. It is years since this happened.
Webstats for the 9th have arrived.
bobpullen
Community Gaffer
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Re: Webstats missing this morning

Quote from: dgdclynx
The webstats for the 8th are lost. Black mark Plusnet. It is years since this happened.

Angry
Knowing how webalizer works I'm not holding much hope that we can get the stats back. I shall endeavour to find out though.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

dgdclynx
Grafter
Posts: 187
Registered: ‎05-04-2007

Re: Webstats missing this morning

Based on past experience Bob I dont think it can be done.
bobpullen
Community Gaffer
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Posts: 14,877
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Registered: ‎04-04-2007

Re: Webstats missing this morning

Looks like we're right and the stats can't be retrieved Sad
Sorry Embarrassed - there was a degree of human error involved and I've asked for our internal documentation to be updated so those not that familiar with the process are less likely to make the same mistake again in the future.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵