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Webstats missing or late 27/01/13

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Webstats missing or late 27/01/13

Webstats have not been generated (so far) today.
CS - can you set the script going please?
Tony
4 REPLIES 4
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: Webstats missing or late 27/01/13

Good Morning Tony,
I'll get this flagged up for you, Thanks for letting us know!
EDIT: This has been called out to our engineer and the script will be kicked off shortly!
Regards,
Matt
kdiment
Rising Star
Posts: 231
Thanks: 30
Registered: ‎30-06-2007

Re: Webstats missing or late 27/01/13

Quote from: Mattz0r
I'll get this flagged up for you, Thanks for letting us know!

For years (I think) we users have been wondering why we have to tell you when this happens. What would be so difficult about someone checking at, say, 7.00am and starting the script manually if necessary?
There must be other routine checks you make. Could this please be added to the list?
Keith
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,043
Thanks: 2,697
Fixes: 171
Registered: ‎04-04-2007

Re: Webstats missing or late 27/01/13

Hi Keith, the issue *was* flagged by our monitoring platform on this occasion. It would have been called out whether brought to our attention or not.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

kdiment
Rising Star
Posts: 231
Thanks: 30
Registered: ‎30-06-2007

Re: Webstats missing or late 27/01/13

Pleased to hear that, Bob. Thanks. Maybe a Service Status announcement would have let us know that you knew of the problem and we just needed to be be patient.