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Webstats missing again (11 Jan)

kdiment
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Registered: ‎30-06-2007

Webstats missing again (11 Jan)

Evidently still nothing in place to alert staff to a failure to generate webstats (at least, that's how it appears).
  - Keith
8 REPLIES 8
bobpullen
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Re: Webstats missing again (11 Jan)

Yes there is something in place. It was flagged in our monitoring systems when I got into the office about an hour ago. I'm on with the Service Status announcement as we speak...
Edit: now posted.

Bob Pullen
Plusnet Product Team
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Penny
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Re: Webstats missing again (11 Jan)

.
Webstats have (just) come in (both sets) but they look very odd, much reduced from usual, like only a small percentage of the day was logged somehow : /
Any chance this could be looked at, and the stats re-run, if there's time?
Thanks,
Penny.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
kdiment
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Re: Webstats missing again (11 Jan)

Thanks, Bob. It's good to know that failures are now flagged. I should have been a bit more patient before posting. The next step is to try to avoid the failures, but you don't need me to tell you that.
 - Keith
bobpullen
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Re: Webstats missing again (11 Jan)

Quote from: Penny
.
Webstats have (just) come in (both sets) but they look very odd, much reduced from usual, like only a small percentage of the day was logged somehow : /
Any chance this could be looked at, and the stats re-run, if there's time?

Yes, looks like something odd has happened.
The merging of the logs failed for some reason before the scripts were kicked off. We're going to try a re-run shortly, hopefully we can sort it (although at this stage I can't say with 100% certainty that we'll be able to).

Bob Pullen
Plusnet Product Team
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bobpullen
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Re: Webstats missing again (11 Jan)

OK, the run has just finished. Penny, can you check your stats for me and see if there's any improvement?

Bob Pullen
Plusnet Product Team
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kdiment
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Re: Webstats missing again (11 Jan)

I know I'm not Penny, but thanks all the same. Webstats timed at 09:01 contained only a couple of entries, but the ones timeds at 11:28 look more normal. Just a few duplicated entries early on but otherwise probably fine.
  - Keith
bobpullen
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Re: Webstats missing again (11 Jan)

Thanks Keith, I'll clear the Service Status thread in which case.

Bob Pullen
Plusnet Product Team
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Penny
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Re: Webstats missing again (11 Jan)

Quote from: Bob
Penny, can you check your stats for me and see if there's any improvement?

... wasn't here (sorry).  Dentist: : |
Just back now - have checked the stats and they look fine Smiley  best day so far this month.
Thanks for re-generating them Bob, much appreciated.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com