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Webstats missing? Late?

kdiment
Rising Star
Posts: 243
Thanks: 32
Registered: ‎30-06-2007

Webstats missing? Late?

Are webstats running late this morning? Or is it just mine that are missing?
7 REPLIES 7
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,906
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Registered: ‎04-04-2007

Re: Webstats missing? Late?

It's been flagged by our monitoring platform so I suspect something's amiss. I'll give somebody a nudge...
Edit: ref 88984.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

kdiment
Rising Star
Posts: 243
Thanks: 32
Registered: ‎30-06-2007

Re: Webstats missing? Late?

Maybe that nudge should have been a kick. It is now 22:22 and still no sign of yesterday's webstats.
spraxyt
Resting Legend
Posts: 10,063
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Registered: ‎06-04-2007

Re: Webstats missing? Late?

Just guessing but I wonder if the restart failed again, but monitoring doesn't pick up failures in manual starts. Sad
David
kaspencer
Rising Star
Posts: 151
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Registered: ‎08-01-2008

Re: Webstats missing? Late?

Webstats have indeed failed YET AGAIN.
Please improve the monitoring so that you know when webstat generation or distribution have failed. It was only a few weeks ago that this happened and took you several days to correct, and not all webstats were then recovered.
Kenneth Spencer
bobpullen
Community Gaffer
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Re: Webstats missing? Late?

Just checked a couple of accounts and it looks like the stats for the 18th are lost, but subsequent days have since been populated.
Anybody able to confirm?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Penny
Superuser
Superuser
Posts: 1,329
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Registered: ‎05-04-2007

Re: Webstats missing? Late?

Quote from: Bob
Just checked a couple of accounts and it looks like the stats for the 18th are lost, but subsequent days have since been populated.

yes, that's how things look here, assumed everyone's would be the same.
Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,906
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Registered: ‎04-04-2007

Re: Webstats missing? Late?

Thanks Penny Smiley

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵