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Webstats missing (30th December)

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Webstats missing (30th December)

Still showing those generated yesterday.
Can someone give the box another kick....
Tony
6 REPLIES 6
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Webstats missing (30th December)

I've got mine Tony, I'll take a look at yours now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Webstats missing (30th December)

Your's are showing for the 29th now too.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Webstats missing (30th December)

My two came in between 10 and 11am.
Penny
Superuser
Superuser
Posts: 1,100
Thanks: 638
Fixes: 6
Registered: ‎05-04-2007

Re: Webstats missing (30th December)

.
... just received here also, thanks Smiley
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free worksheets, maths, languages, spellings, all sorts - page *here* re linking languages across the world - see also the freeway page
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Webstats missing (30th December)

It looks like the normal webstats run failed, with a manual run started to deliver them late. However no Service Status was raised to cover this.
Could Plusnet confirm if this is the case, and that everyone's webstats have been provided?
David
David
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Webstats missing (30th December)

Yep, after checking problems raised today I've seen the webstats one. It was called out for early am but the CSC agent who made the call didn't post a ss, everyone should have their stats now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.