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Webstats incomplete for 20200706

kaspencer
Grafter
Posts: 118
Thanks: 8
Registered: ‎08-01-2008

Webstats incomplete for 20200706

Good morning.

Can anyone sitting there in PlusNet Towers tell me why the webstats on both of my domains seem to have discontinued from soon after 10:00, in the data supplied for 20200706?Huh

I doubt that this issue was at my end as both sets of stats were collected at slightly different times and it is unlikely that a temporary disconnection occurred at the same relative position in the file. Is the rest of the data available?

Is that data lost forever?

Thanks in advance for an answer.

Kenneth Spencer

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4 REPLIES 4
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,902
Thanks: 2,508
Fixes: 168
Registered: ‎04-04-2007

Re: Webstats incomplete for 20200706

@kaspencer is it only data for 20200706 that you're missing, or are there issues affecting other dates too?

Are you viewing your webstats via the portal/website or collecting the raw data/files from your FTP space?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

kaspencer
Grafter
Posts: 118
Thanks: 8
Registered: ‎08-01-2008

Re: Webstats incomplete for 20200706

Thanks, @bobpullen.

The raw files are FTP'd from the FTP space. The data files created the day before and the day after are complete for 24 hours. The files created on the offending day start from 00:00 (or slightly after according to whenever the site was accessed) and they both ceased to have any data added sometime soon after 10:00am.

I'd say that the data was not collected for the rest of the day - but it is interesting that the following day restarts at 00:00 (or maybe just a bit after) and continued as normal!

It's not a major loss, of course but I'm pretty sure that you'd like to know why it happened.

Best wishes, as always

Kenneth Spencer

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,902
Thanks: 2,508
Fixes: 168
Registered: ‎04-04-2007

Re: Webstats incomplete for 20200706

Thanks Kenneth.

Knowing how Webalizer works, I'd say it's safe to say they're lost Sad

Appreciate you raising though. Will see if we can tie it back to something our side.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

kaspencer
Grafter
Posts: 118
Thanks: 8
Registered: ‎08-01-2008

Re: Webstats incomplete for 20200706

@bobpullen Thanks for that, Bob. I should say though that in fact the date of the wayward FTP stats was actually 20200806, not 20200706 - sorry for that error - I must have been asleep when I typed the date!

Best wishes

Kenneth Spencer